Managing Project Stakeholders Flashcards
What is imperative for project success?
To engage individuals and groups who have stakes in your project work and outcomes.
What is the primary reason for project failure according to the PMI Pulse of Profession Report?
Inadequate sponsor support.
How can you collect information on stakeholders?
Ask your business analyst for a preliminary list of stakeholders. You can also reach out to other project managers who worked on similar projects.
Interview specific people on your team to gain knowledge about stakeholder groups. Or hold workshops.
For dispersed teams, you can use an electronic survey or questionnaire. In this survey, ask for them to name other stakeholders and to provide input regarding your climates, level of interest in the project, as well as communication preferences.
Review project documentation.
After gathering information, what’s the next step?
Consolidate and analyze it.
First create a stakeholder register which includes name, title, department, main requirements, underlying business need, level of authority or influence, level of interest, and communication preferences.
What are some stakeholder mapping techniques?
Power and interest grid. This technique is used to group stakeholders based on their level of authority and interest in the project outcome.
Salience model is another technique. It groups stakeholders based on need for attention, power, or level of involvement.
You can also group your stakeholders based on the direction of influence.
Which type of stakeholder mapping technique would be best used for managing change and communication?
Direction of influence. This technique groups stakeholders by their direction of influence, and can be particularly helpful for managing change and communications.
Before a stakeholder requirement becomes a source of conflict and a challenge for the project, what should you do?
You need to look beyond the stated requirements to address the actual business need.
What is a requirements traceability matrix?
It is a way to document and track project requirements throughout the entire project lifestyle. It could be a simple table with the columns for the requirement ID, requirement description, category, business need, as well as the owner and the date requirement.
What will the details of the requirements traceability matrix inform?
It will inform your stakeholder engagement tactics, your scope, as well as acceptance criteria for your project deliverables.
What are the steps to define stakeholder needs?
- Requirements traceability matrix.
- Review the business analysis documentation or consultant project charter.
- Interview internal stakeholders.
- Communicate with original requester.
What are the four types of stakeholders?
Supportive and leading are the stakeholders who fuel your project work, support, and advocate for the project result.
Neutral stakeholders are aware of the project but neither supportive or resistant.
Unaware stakeholders are ones who aren’t aware of the project and its goals.
Resistant stakeholder is aware of the project goals and unsupportive.
How do you increase stakeholder engagement?
Think of strategies to bring the stakeholder to the desired engagement level. Identify the reason for resistance. Find ways to minimize concern and maximize opportunities.
After developing a stakeholder engagement assessment matrix and defining stakeholder engagement strategies, what should you do?
Capture this information in the stakeholder engagement plan.
What is the stakeholder engagement plan?
It is the output of the stakeholder engagement process. Depending on the needs of your project your engagement plan can be formal or informal, high level or detailed.
Where do you begin with managing stakeholder engagement?
Start by leveraging expert judgement. Consult people who have a keen understanding of organizational culture in your company. Have conversations with your stakeholders. Use a toolkit of interpersonal and team skills, like conflict resolution or emotional intelligence.
