Managing Production and Service Operations

Question 1

Any process that accepts inputs and uses resources to change those inputs in useful ways

Answer 1

Operations

Question 2

The process of planning, organizing and controlling operations to reach objectives efficiently and effectively.

Answer 2

Operation management

Question 3

The cost of doing something or the resource utilization involved

Answer 3

Efficiency

Question 4

Refers to goal accomplishments

Answer 4

Effectiveness

Question 5

2 TYPES OF TRANSFORMATION PROCESS

Answer 5

a) Manufacturing Processes

b) Service Processes

Question 6

TYPES OF MANUFACTURING PROCESSES

Answer 6

a) job shop
b) batch flow
c) worker-paced line flow
d) mahine-paced line flow
e) batch/continuous flow hybrid
f) continuous flow

Question 7

TYPES OF SERVICE PROCESSES

Answer 7

a) service factory
b) service shop
c) mass service
d) professional service

Question 8

Important parts of Productive Systems

Answer 8

a) product design
b) production planning and scheduling
c) purchasing and materials management
d) inventory control
e) work flow layout
f) quality control