MANAGING PRODUCTION AND SERVICE OPERATIONS Flashcards
“ANY PROCESSES THAT
ACCEPTS INPUTS AND
USES RESOURCES TO
CHANGE THOSE
INPUTS IN USEFUL
WAYS”
OPERATIONS
4 PRODUCTION PROCESS
-INPUTS
-TRANSFORMATION
PROCESSES
-OUTPUTS
“PROCESS OF
PLANNING,
ORGANIZING, AND
CONTROLING
OPERATIONS TO
REACH OBJECTIVES
EFFICIENTLY AND
EFFECTIVELY”
OPERATIONS MANAGEMENT
the cost of doing
something, or the resource
utilization involved
EFFICIENCY
goal
accomplishment or when one is
able to reach objectives
EFFECTIVENESS
expected to produce some
output at whatever management level
ENGINEER MANAGER
must
find ways to contribute to the production of quality
goods or services and the reduction of costs in his
department
THE ENGINEER, AS OPERATIONS MANAGER
one with several years of experience in the
operations division and possesses an academic
background in engineering
THE ENGINEER, AS OPERATIONS MANAGER
TYPES OF
TRANSFORMATION
PROCESSES
MANUFACTURING PROCESSES
making of products by hand or
with machinery
MANUFACTURING PROCESSES
production is based on sales orders for a variety
of small lots
J O B S H O P
lots of generally owned design
products are manufactured
B A T C H F L O W
-production layout arranged in a sequence to accomodate
processing of large volumes of standardized products or
services
-quality and quantity depends on the skill of the labor
utilized
W O R K E R - P A C E D A S S E M B L Y
L I N E
produces standard products with
machines playing a significant role
M A C H I N E - P A C E D A S S E M B L Y
L I N E
-combination of batch and continuous flow
-typical size of operation is very large giving
opportunities for economic scale
BA T C H / C O N T I N U O U S F L O W
H Y B R I D
characterized by “rapid rate at which items
move through the system”
C O N T I N U O U S F L O W
Refers to the provision of services to
persons by hand or with machinery
SERVICE PROCESS
Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production
SERVICE
FACTORY
Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production
SERVICE
FACTORY
(Mcdonals and Shakeys)
Rigid pattern
of line flow
process
SERVICE
FACTORY
-Have a large number of
existences in the
Philippines.
-Provide diverse mix line
flow process.
SERVICE SHOP
(Servitek & Megashell)
Use same layout for
job shop or fixed
position and are
adaptable to various
requirements.
SERVICE SHOP
Provides service to a large
number of people
simultaneously.
offer limited mix of
sevices.
MASS SERVICE
Fixed position
where customers
move through the
layout.
MASS SERVICE
specialize services, lower utilization of capital equipment, faces problems on noninformed demand
PROFESSIONAL
SERVICES
(design services & legal services)
Uses layout
identical to job
shop.
PROFESSIONAL
SERVICES
Six Important
Activities of
Productive System
- product design
- production planning and scheduling
- purchasing and materials management
- inventory control
- work flow layout
- quality control
“The process of creating a set of product specifications
appropriate to the demands of the situation.”
Product
Design
(engineers, manufacturing, and marketing specialists.)
“forecasting the future sales of a
given product, translating this
forecast into the demand it generates
for various production facilities, and
arranging for the procurement of
these facilities”
Production Planning
“phase of production control
involved in developing
timetables that specify how long
each operation in the
production process takes.
Scheduling
undertaken with a high degree of
efficiency and effectiveness
Purchasing and
Managing
seeks
efficiency of operation through
the integration of all material
acquisition, movement, and
storage activities
Materials
Management
The process of establishing and maintaining appropriate levels of
reserve stocks of goods.
Inventory
Control
Ways of achieving proper
inventory control
- determining reorder point and reorder quantity
- determining economic order quantity
- the use of the just-in-time (JIT) method of inventory control
- the use of the material requirement planning (MRP) method of planning and controlling inventories
process of determining the physical arrangement of the
production system. In the transformation process, the flow of work
may be done either haphazardly or orderly.
Work-Flow
Layout
measurement of products or
services against standards set by the
company.
Quality
Control
