MANAGING PRODUCTION AND SERVICE OPERATIONS

Question 1

“ANY PROCESSES THAT
ACCEPTS INPUTS AND
USES RESOURCES TO
CHANGE THOSE
INPUTS IN USEFUL
WAYS”

Answer 1

OPERATIONS

Question 2

4 PRODUCTION PROCESS

Answer 2

-INPUTS
-TRANSFORMATION
PROCESSES
-OUTPUTS

Question 3

“PROCESS OF
PLANNING,
ORGANIZING, AND
CONTROLING
OPERATIONS TO
REACH OBJECTIVES
EFFICIENTLY AND
EFFECTIVELY”

Answer 3

OPERATIONS MANAGEMENT

Question 4

the cost of doing
something, or the resource
utilization involved

Answer 4

EFFICIENCY

Question 5

goal
accomplishment or when one is
able to reach objectives

Answer 5

EFFECTIVENESS

Question 6

expected to produce some
output at whatever management level

Answer 6

ENGINEER MANAGER

Question 7

must
find ways to contribute to the production of quality
goods or services and the reduction of costs in his
department

Answer 7

THE ENGINEER, AS OPERATIONS MANAGER

Question 8

one with several years of experience in the
operations division and possesses an academic
background in engineering

Answer 8

THE ENGINEER, AS OPERATIONS MANAGER

Question 9

TYPES OF
TRANSFORMATION
PROCESSES

Answer 9

MANUFACTURING PROCESSES

Question 10

making of products by hand or
with machinery

Answer 10

MANUFACTURING PROCESSES

Question 11

production is based on sales orders for a variety
of small lots

Answer 11

J O B S H O P

Question 12

lots of generally owned design
products are manufactured

Answer 12

B A T C H F L O W

Question 13

-production layout arranged in a sequence to accomodate
processing of large volumes of standardized products or
services
-quality and quantity depends on the skill of the labor
utilized

Answer 13

W O R K E R - P A C E D A S S E M B L Y
L I N E

Question 14

produces standard products with
machines playing a significant role

Answer 14

M A C H I N E - P A C E D A S S E M B L Y
L I N E

Question 15

-combination of batch and continuous flow
-typical size of operation is very large giving
opportunities for economic scale

Answer 15

BA T C H / C O N T I N U O U S F L O W
H Y B R I D

Question 16

characterized by “rapid rate at which items
move through the system”

Answer 16

C O N T I N U O U S F L O W

Question 17

Refers to the provision of services to
persons by hand or with machinery

Answer 17

SERVICE PROCESS

Question 18

Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production

Answer 18

SERVICE
FACTORY

Question 19

Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production

Answer 19

SERVICE
FACTORY
(Mcdonals and Shakeys)

Question 20

Rigid pattern
of line flow
process

Answer 20

SERVICE
FACTORY

Question 21

-Have a large number of
existences in the
Philippines.
-Provide diverse mix line
flow process.

Answer 21

SERVICE SHOP
(Servitek & Megashell)

Question 22

Use same layout for
job shop or fixed
position and are
adaptable to various
requirements.

Answer 22

SERVICE SHOP

Question 23

Provides service to a large
number of people
simultaneously.
offer limited mix of
sevices.

Answer 23

MASS SERVICE

Question 24

Fixed position
where customers
move through the
layout.

Answer 24

MASS SERVICE

Question 25

specialize services, lower utilization of capital equipment, faces problems on noninformed demand

Answer 25

PROFESSIONAL
SERVICES
(design services & legal services)

Question 26

Uses layout
identical to job
shop.

Answer 26

PROFESSIONAL
SERVICES

Question 27

Six Important
Activities of
Productive System

Answer 27

1. product design
2. production planning and scheduling
3. purchasing and materials management
4. inventory control
5. work flow layout
6. quality control

Question 28

“The process of creating a set of product specifications
appropriate to the demands of the situation.”

Answer 28

Product
Design
(engineers, manufacturing, and marketing specialists.)

Question 29

“forecasting the future sales of a
given product, translating this
forecast into the demand it generates
for various production facilities, and
arranging for the procurement of
these facilities”

Answer 29

Production Planning

Question 30

“phase of production control
involved in developing
timetables that specify how long
each operation in the
production process takes.

Answer 30

Scheduling

Question 31

undertaken with a high degree of
efficiency and effectiveness

Answer 31

Purchasing and
Managing

Question 32

seeks
efficiency of operation through
the integration of all material
acquisition, movement, and
storage activities

Answer 32

Materials
Management

Question 33

The process of establishing and maintaining appropriate levels of
reserve stocks of goods.

Answer 33

Inventory
Control

Question 34

Ways of achieving proper
inventory control

Answer 34

1. determining reorder point and reorder quantity
2. determining economic order quantity
3. the use of the just-in-time (JIT) method of inventory control
4. the use of the material requirement planning (MRP) method of planning and controlling inventories

Question 35

process of determining the physical arrangement of the
production system. In the transformation process, the flow of work
may be done either haphazardly or orderly.

Answer 35

Work-Flow
Layout

Question 36

measurement of products or
services against standards set by the
company.

Answer 36

Quality
Control