Managing people Flashcards
Topics 14-18
Explain what is meant by treating staff as an asset?
Employers who view staff as an asset will value their staff and care about their welfare.
Explain what is meant by treating staff as a cost?
Employers viewing staff as a cost try to minimise wherever possible.
What are some examples of businesses treating staff as an asset?
1= Acceptable remuneration
2= Reasonable holidays, sick pay etc.
3= A safe and comfortable environment
4= Training
5= Job security
6= Clear and effective leadership
7= Chances for promotion
What are some examples of businesses treating staff as a cost?
1= Paying just the legal minimum wage
2= Using zero-hour contracts
3= Little investment into training
4= Financial incentives to raise productivity
5= Minimum employee rights
6= Penalties for being late or breaking rules
7= Cheap and inferior recruitment methods
State one benefit and two drawbacks of treating staff as a cost.
This approach lowers costs and brings in higher turnover. However it also lowers motivation and brings about conflict in the workforce.
Define multi-skilling.
Multi-skilling is the process of enhancing the skills of employees, allowing businesses to respond to problems easier.
Define outsourcing and give the benefit to businesses.
Outsourcing involves getting other people or businesses to do work for you. It can be a good tool as specialists can be employed, who may be more productive.
What are the advantages of having a flexible workforce?
1= Lowers costs
2= Can respond swiftly to changes
3= Reduces waste
4= Can improve productivity
What are the disadvantages of having a flexible workforce?
1= Workers have less loyalty
2= Can cause demotivation
3= Wasteful training
4= Outsourced work can lack quality
What is the difference between dismissal and redundancy?
Dismissal is where you are sacked for being incapable of doing the job. Redundancy is where there is insufficient work to do.
What are some of the main reasons that conflict arises between employers and employees?
1= Rates of pay
2= Introduction of technology
3= Flexible workforce
4= Work conditions
What is collective bargaining?
Involves setting wages, work conditions and other matters through a negotiation between employers and employee representatives, for example trade unions.
What are some reasons that a company may require new staff?
1= Business expansion
2= Replacement due to turnover
3= Replacement due to promotions
4= Temporary absences
The seven stages in the recruitment process:
1= Identifying ______________
2= Prepare job _____________
3= ___________ the job
4= Evaluate __________
5= ___________ process
6= Make ____________
7= Provide ___________
requirements
description
advertise
applicants
interview
appointment
feedback
What is a job description?
A job description states the title and outlines tasks. It is done to show the employee what is expected of them.
What is a person specification?
A person specification provides details of the qualifications, experience, skills, abilities and any other characteristics that are needed/expected from a person doing the job. Applications not meeting this are ignored.
What is internal recruitment
Internal recruitment is from within the business.
What are the benefits of recruiting internally?
1= Cheaper as no adverts placed.
2= Workers familiar with work
3= Qualities already known
4= Opportunity motivated staff
What is external recruitment?
External recruitment is from outside the business.
What are the benefits of recruiting externally?
1= New and different ideas
2= Brings experience to the business
3= May attract more applicants
4= More choice
Define training.
Training is the process of increasing the knowledge and skills of workers so that they are better able to perform their job.
What are some objectives of training staff?
1= To improve productivity
2= To improve flexibility
3= Increases motivation
Define on-the-job training.
On the job training is given in the workplace by the employer, such as mentoring or apprenticeships.
What are the benefits of on-the-job training?
1= Easilly organised
2= Output produced
3= Cheaper
4= Practical experience gained
What are the drawbacks of on-the-job training?
1= Mistakes harm output
2= May be stressful
3= Fustrating if not paid
4= Could be dangerous
Define off-the-job training.
Off the job training takes place outside the workplace by a local college or an external training provider.
What is the main drawback of off-the-job training?
It can be expensive because the business has to pay for the training course as well as a salary for the worker. The company also loses production.
TOPICS 16, 17 AND 18 ARE IN FOLDER
