Managing Intercultural Conflict

Question 1

Yelena, who was raised in an individualist culture, should work on what communication tool to be more effective in a conflict with a collectivist?

Answer 1

Limit her use of “Why?” questions

Question 2

Which intercultural conflict skill involves direct and indirect statements and is most likely to end in a question?

Answer 2

Perception checking

Question 3

During a conflict over where to go on vacation, Lea says to her romantic partner, “Darling, don’t worry about what I said about wanting to go to Hawaii. If you prefer Montana, that will be fine with me.” Lea is operating from which of the following conflict styles?

Answer 3

Obliging

Question 4

Jon dodges his study partner, and when his partner approaches him about their conflict over when to meet next, Jon changes the subject. Jon is operating from which of the following conflict styles?

Answer 4

Avoiding

Question 5

_______________ is about the verbal and nonverbal strategies that we use to maintain, defend, or upgrade our own social self-image and attack or defend the social images of others.

Answer 5

Facework

Question 6

During a conflict over how to divide up the work on a work project, Joi and Joanna agree that Joi will do all of the typing because she enjoys that. In exchange, Joanna, who owns a car, will go to the library and check out the research materials. This illustrates which technique in negotiating scarce resources?

Answer 6

Differentiation

Question 7

At this place of work, the workers take turns in the role of leader and they collaborate together to make all their decisions. Which approach to conflict does this reflect, according to the intercultural workplace conflict grid?

Answer 7

communal

Question 8

In the intercultural workplace conflict grid, the ______ approach to conflict values equal treatment and personal freedom, so while an employee will do what his or her manager asks, the employee may ask for a manager to justify her or his decisions.

Answer 8

impartial

Question 9

Conflict resources include ___________ resources, such as money, and ____________ resources, such as emotional needs.

Answer 9

tangible; intangible

Question 10

Individualists tend to view conflict using a(n) __________ conflict lens.

Answer 10

independent-self