Managing difficult employees Flashcards
1
Q
Impact for difficult employees
A
Decreased productivity Poor performance evaluation Loss of credibility Stress Warning, verbal or written Suspension Dismissal
2
Q
Impact for the supervisors
A
Wasted time Too much attention to difficult employee Unfair treatment of employees Stress Decreased productivity
3
Q
Impact for the group
A
Poor work climate Imitation and spread of unsatisfactory behaviours Deterioration of situation Stress Increase absenteeism Increased turnover Decreased productivity
4
Q
Discipline
A
Method to correct bad behaviour
5
Q
Objective of discipline
A
Modify the behaviour Preserve group productivity Maintain stimulating atmosphere Restore harmony Respect dignity and integrity of other workers
6
Q
Managerial roles and responsibilities
A
Support
Collective agreement to manage difficult employees
External sources, external professional resources and charters and laws
Act respecting labour laws
7
Q
Recognize difficult employees
A
Unsatisfactory work Inappropriate behaviour Create conflicts within group Questions authority Lost sense of professional responsibilities
8
Q
Employee in difficulty
A
Temporary performance problem, behaviour problem
Identifiable trigger for problem
Loyal support network at work
