Managing Change

Question 1

Adaptive Organization

Answer 1

Willingness to make change
Implements solutions rapidly
Focus on innovation
Risk taking is rewarded
Enthusiasm
Allow mistakes

Question 2

Prerequisites for Change- Groundwork

Answer 2

Vision: develop, articulate and communicate a shared vision of change
Need: A compelling need has been developed and is SHARED
Means: the practical means to achieve vision: planned, developed, and implemented
Reward: aligned to encourage appropriate behavior compatible with vision and change
Feedback: give feedback frequently

Question 3

What effective change leaders do?

Answer 3

Embrace change when is needed
Develop a vision for change but not in isolation
Communicate effectively and tap positive emotions
Shake things up by challenging the status quo and encouraging others to do the same. Power to legitimize change
Stay actively involved by walking the walk and being visible about it, keep communicating
Manage/pay attention to resisters
Direct, Review, Implementation of change, continued participation, never done attitude, be in position to notice and coach.

Question 4

The Nature of Change

Answer 4

New technology
Global competition
Growth and increased complexity
CHANGE OR DIE!

Question 5

Leading others through change

Answer 5

Stages of change in an organization
Stage of change the person/group is in
Determine obstacles/areas:
    -Head--Altering Mind-set
    -Heart--Harnessing Motivation
    -Hands--Shaping Behavior
Use tools to move through obstacles
     *May need several simultaneously 
Recognize and acknowledge steps forward

Question 6

Stages of Corporate Change

Answer 6

Stagnation
Preparation
Implementation
Determination
Fruition

Question 7

Stage 1: Stagnation

Answer 7

Depressed or hyperactive–either financial hurting, in denial, or trying everything to combat stagnation
External signs–outdated products, customer desertion, talent drain, falling sales
Internal signs–little change or innitiative, deluded about the threats
NEED TO ISSUE A WAKE UP CALL.

Question 8

Stage 2: Preparation

Answer 8

Change monster awakens–causes emotional tremors
Need alignment of leaders–most common cause of failure of change
Address at start–anxiety reduces productivity, motivation dissapears
Assessment–is organization ready, willing, and able to change?
Build an appetite for change.

Question 9

Stage 3: Implementation

Answer 9

Start change--test then deploy
Behavioral: build behaviors first
    -Which of my behaviors should I change?
    -What am I willing to do?
    -How will others see the change?
    -How might things go wrong
    -What's the payoff
Operational--1 success attracts others in change
Make an offer they can't refuse

Question 10

Organizational Issues

Answer 10

Adaptive Organization
Prerequisites for Change
Effective Change Leaders need to do