Managing Bugs, Feature Requests And Workarounds

Question 1

Describe the differences between a bug, feature request and workaround

Answer 1

A bug is a error, flaw or failure that causes the software to produce an incorrect result

A feature request is an improvement to the software that would improve existing functionality

A workaround is a method, usually temporary, for overcoming a problem or limitation

Question 2

What should a prioritisation always be based on?

Answer 2

A cost/benefit/risk analysis, and what workarounds can be applied to mitigate the impact for the customer.

Question 3

What question can be asked to understand the customer impact?

Answer 3

1) What are they trying to accomplish
2) Why is it important for the customer
3) What is the expected vs. Actual behaviour
4) What is the impact if nothing happens
5) What workarounds exists and how effective are these

Question 4

What sample of questions can be raised to help build a business case for resolving a bug?

Answer 4

1) What percentage of logos are impacted
2) What is the potential impact to revenue
3) What are the incremental costs incurred if we do nothing