Managing a Quality Service Flashcards
1
Q
Gain a CLEAR UNDERSTANDING of customers’ needs and expectations
A
X
2
Q
PLAN, ORGANISE and MANAGE your own time to deliver a high quality service
A
X
3
Q
Act to PREVENT PROBLEMS by identifying them, reporting them and offering solutions.
A
X
4
Q
Keep customers and colleagues up-to-date with progress
A
X
5
Q
Show customers how to ACCESS INFORMATION and support to help them use the service more effectively and efficiently
A
X
