Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Principles of Management > management test 1 > Flashcards

management test 1 Flashcards

1
Q

Whose responsibility is it to receive and collect information?

A

Monitor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is it called when a manager shares information with people in his or her unit?

A

Disseminator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is is called when a manager passes information from people in unit to people outside?

A

Spokesperson

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is delegation?

A

When a manager indentifies task to be done, but leaves the decision of how to someone else

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is is called when a manager makes specific choices such as authorizing or refusing a decision?

A

Designating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is deeming?

A

Manager imposes targets on people and expects them to behave accordingly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is it called when a manager represents and organization officially?

A

Figurehead

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is a liasion?

A

Manager networks with individuals and groups outside an organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is a disturbance handler?

A

Manager deals with threats to a unit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What a it called when a manager gets involved with a projectto learn because he/she is concerned about outcome?

A

Project manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is it called when a manager negotiates on behalf of a unit w/ supplers, customers, partners, governement to get project going?

A

Negotiator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is a coalition builder?

A

Manager mobilizes support for specific issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the art of getting things done through other people

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is a manager?

A

A person who organizes and directs activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the order for the Traditional view of management from the top of the triangle to the bottom?

A

TMT, functional managers, line managers, general managers, and supervisors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is a functional manager responsible for?

A

The effectiveness of an area (Marketing, accounting, finance, quality control, HR, ect..)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Who is responsible for the profitability of a product or service?

A

Line Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is a general manager responsible for?

A

The revenue producing unit (plant or store)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

How is a contemporary view of management different from the traditional view?

A

It lets employees act and give management options

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is empowerment?

A

It is allowing employees to make decisions and take actions on their own

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is influencing others to work together towards a common goal?

A

Leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is the definition of entrepreneurship?

A

The process of doing: 1) recognizing opportunities and 2) creating or investing resources to implementing ideas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is the definition of strategy?

A

A plan for successful action based upon the interdependence of various stakeholders of an organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is a stakeholder?

A

An individual or organization who is either actively involved in the organization of interest or whose interest might be positively or negatively affected by such organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Who created the POLC Framework?

A

Fayol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What does POLC stand for?

A

Planning, organizing, leading, controlling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Envirnoment scan is a part of the Planning part of POLC, what does it mean?

A

Looking outside an organization to see what is going on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What are the three goals in environmental scanning?

A

Flexible, precise, and unifying

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What are the 3 types of plans under the Planning part of POLC?

A

Strategy, tactical, and operational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What is the difference between strategy, tactical, and operational planning?

A

Strategy is looking at least 3 years in future, tactical is 1-3 years in future, and operational is now-12 months in future)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What are the three parts of the Organizing part of POLC?

A

Unity of command, limited span of control, and allocation of human resources

32
Q

What does it mean when a manager effectively manage 7-10 employees?

A

Limited span of control

33
Q

What is it when each employee reports to only 1 boss?

A

Unity of command

34
Q

What are the three parts of allocation of human resources?

A

Function, geography, and product

35
Q

What are the different parts of Leading in POLC?

A

Influence comes from official and personal interaction, set a good example, and havea high moral character

36
Q

What are the three steps of controlling in POLC?

A

Establish personal standards, compare actual performance, and take corrective action if necessary

37
Q

What is the Triple bottom Line concerned with?

A

1) economic impact, social impact, and environmental impact

38
Q

What is the formula for profit?

A

=sales - cost of goods sold & =revenue - expenses

39
Q

What is the formula for net earnings

A

=sales - costs of sales

40
Q

What is it when a corporation is taking responsibility for impact of activities on stakeholders?

A

Corporate Social Responsibility (CSR)

41
Q

What is organizational structure?

A

How work of individual and teams are coordinated in an organization

42
Q

What are the four aspects of organizational structure?

A

Centralization, formalization, hierachical levels, and departmentalization

43
Q

What is the extent to which policies and procedures are both WRITTEN and COMMUNICATED to employees?

A

Formalization

44
Q

What is the degree or how much decision making is done by employees of upper levels of an organization?

A

Centralization

45
Q

When managers make the most decisions, what centralization level is this?

A

Highly centralized

46
Q

What are hierachical levels?

A

How many levels on an organizational chart

47
Q

What are the two kinds of hierachical levels?

A

Tall (many levels and limited span of control) and Flat (few levels and violates limited span of control)

48
Q

How are jobs clustered by and what organizational structure is this?

A

Function, geography, and product (Departmentalization)

49
Q

What are the three contemporary forms of management?

A

Matrix, boundaryless organizations, and learning organizations

50
Q

What is a matrix organization?

A

It combines product and functional structures and allows employees to report to both fucnction and product managers

51
Q

What term from POLC does the matrix organization violate?

A

Organization - Unity of command

52
Q

What Is a boundaryless organization?

A

An organization free of beauracracy and eliminates barriers to the exchange of ideas and people

53
Q

What is a learning organization?

A

Employees are commited to learning together and using the knowledge to be more effective

54
Q

What are two kinds of learning?

A

Adaptive and gererative

55
Q

What was Dr. Kurt Lewin interested in?

A

Planning and executing change effectively; social habits “group norms”

56
Q

What does one need to do in response to resistance?

A

Additional force

57
Q

What are the three steps Lewin says will create an effective change?

A

1) unfreeze behavior, executing change, and re-freezing at new levels of performance

58
Q

How do you unfreeze behavior?

A

Sense of urgency, employee participation, provide support, and communicate a plan

59
Q

What is a system of shared assumptions, values, and beliefs that show people what is appropriate and innapropriate behavior?

A

Organization culture

60
Q

What are the three levels of organizational culture?

A

assumptions, values, and artifacts

61
Q

What are unconscious beliefs, thoughts, and feelings?

A

Assumptions

62
Q

What are tangible or visible signs of an organizational culture?

A

Artifacts

63
Q

What are shared standards or goals?

A

Values

64
Q

What are six examples of artifacts?

A

Physical layout, rituals, mission statement, rules and policies, stories and myths, and products or services

65
Q

What are the factors that are most important in the creation of an organization culture?

A

values, preferences, and demands

66
Q

What is the exchange of goods and services with companies in other countries called?

A

Globalization

67
Q

What are mutlinational corporations?

A

Companies that do business on several countries

68
Q

What is a joint venture?

A

A partnership between 2 business to develop a new company (Share revenue, expenses, and risk)

69
Q

What is a foreign subsidy?

A

A company in the HOME country owns an office or manufacturing facility in another country

70
Q

What are the top 5 challenge trends?

A

1) Increasing concern for environment, 2) Greater personalization and customization, 3) faster pace of innovation, 4) increase complexity, 5) increae competition for talent

71
Q

Who created the 5 cultural dimensions?

A

G. Hofstede

72
Q

What are the 5 cultural dimensions?

A

1) Power distance, 2) individualism vs collectivism, 3) masculinity vs. femininity, 4) uncertainty avoidance, 5) future orientation

73
Q

What is the extent to which people in a culture accept that power is distributed unequally?

A

Power distance (Japan -High, USA- Low)

74
Q

What is the extent to which people act as a member of a strong cohesive group?

A

Invididualism vs. collectivism

75
Q

What is the difference between masculinity and femininity?

A

Masculinity are more assertive and more competitive

76
Q

What is the extent to which a group of people tolerate ambiguity?

A

Uncertainty avoidance (High - avoid Japan, low (not bothered by risk USA)

77
Q

What is the extent to which group of people plan into future?

A

Future orientation (High Japan, Low USA)

Principles of Management (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions