management test 1 Flashcards
Whose responsibility is it to receive and collect information?
Monitor
What is it called when a manager shares information with people in his or her unit?
Disseminator
What is is called when a manager passes information from people in unit to people outside?
Spokesperson
What is delegation?
When a manager indentifies task to be done, but leaves the decision of how to someone else
What is is called when a manager makes specific choices such as authorizing or refusing a decision?
Designating
What is deeming?
Manager imposes targets on people and expects them to behave accordingly
What is it called when a manager represents and organization officially?
Figurehead
What is a liasion?
Manager networks with individuals and groups outside an organization
What is a disturbance handler?
Manager deals with threats to a unit
What a it called when a manager gets involved with a projectto learn because he/she is concerned about outcome?
Project manager
What is it called when a manager negotiates on behalf of a unit w/ supplers, customers, partners, governement to get project going?
Negotiator
What is a coalition builder?
Manager mobilizes support for specific issues
What is the art of getting things done through other people
Management
What is a manager?
A person who organizes and directs activities
What is the order for the Traditional view of management from the top of the triangle to the bottom?
TMT, functional managers, line managers, general managers, and supervisors
What is a functional manager responsible for?
The effectiveness of an area (Marketing, accounting, finance, quality control, HR, ect..)
Who is responsible for the profitability of a product or service?
Line Manager
What is a general manager responsible for?
The revenue producing unit (plant or store)
How is a contemporary view of management different from the traditional view?
It lets employees act and give management options
What is empowerment?
It is allowing employees to make decisions and take actions on their own
What is influencing others to work together towards a common goal?
Leadership
What is the definition of entrepreneurship?
The process of doing: 1) recognizing opportunities and 2) creating or investing resources to implementing ideas
What is the definition of strategy?
A plan for successful action based upon the interdependence of various stakeholders of an organization
What is a stakeholder?
An individual or organization who is either actively involved in the organization of interest or whose interest might be positively or negatively affected by such organization
Who created the POLC Framework?
Fayol
What does POLC stand for?
Planning, organizing, leading, controlling
Envirnoment scan is a part of the Planning part of POLC, what does it mean?
Looking outside an organization to see what is going on
What are the three goals in environmental scanning?
Flexible, precise, and unifying
What are the 3 types of plans under the Planning part of POLC?
Strategy, tactical, and operational
What is the difference between strategy, tactical, and operational planning?
Strategy is looking at least 3 years in future, tactical is 1-3 years in future, and operational is now-12 months in future)
What are the three parts of the Organizing part of POLC?
Unity of command, limited span of control, and allocation of human resources
What does it mean when a manager effectively manage 7-10 employees?
Limited span of control
What is it when each employee reports to only 1 boss?
Unity of command
What are the three parts of allocation of human resources?
Function, geography, and product
What are the different parts of Leading in POLC?
Influence comes from official and personal interaction, set a good example, and havea high moral character
What are the three steps of controlling in POLC?
Establish personal standards, compare actual performance, and take corrective action if necessary
What is the Triple bottom Line concerned with?
1) economic impact, social impact, and environmental impact
What is the formula for profit?
=sales - cost of goods sold & =revenue - expenses
What is the formula for net earnings
=sales - costs of sales
What is it when a corporation is taking responsibility for impact of activities on stakeholders?
Corporate Social Responsibility (CSR)
What is organizational structure?
How work of individual and teams are coordinated in an organization
What are the four aspects of organizational structure?
Centralization, formalization, hierachical levels, and departmentalization
What is the extent to which policies and procedures are both WRITTEN and COMMUNICATED to employees?
Formalization
What is the degree or how much decision making is done by employees of upper levels of an organization?
Centralization
When managers make the most decisions, what centralization level is this?
Highly centralized
What are hierachical levels?
How many levels on an organizational chart
What are the two kinds of hierachical levels?
Tall (many levels and limited span of control) and Flat (few levels and violates limited span of control)
How are jobs clustered by and what organizational structure is this?
Function, geography, and product (Departmentalization)
What are the three contemporary forms of management?
Matrix, boundaryless organizations, and learning organizations
What is a matrix organization?
It combines product and functional structures and allows employees to report to both fucnction and product managers
What term from POLC does the matrix organization violate?
Organization - Unity of command
What Is a boundaryless organization?
An organization free of beauracracy and eliminates barriers to the exchange of ideas and people
What is a learning organization?
Employees are commited to learning together and using the knowledge to be more effective
What are two kinds of learning?
Adaptive and gererative
What was Dr. Kurt Lewin interested in?
Planning and executing change effectively; social habits “group norms”
What does one need to do in response to resistance?
Additional force
What are the three steps Lewin says will create an effective change?
1) unfreeze behavior, executing change, and re-freezing at new levels of performance
How do you unfreeze behavior?
Sense of urgency, employee participation, provide support, and communicate a plan
What is a system of shared assumptions, values, and beliefs that show people what is appropriate and innapropriate behavior?
Organization culture
What are the three levels of organizational culture?
assumptions, values, and artifacts
What are unconscious beliefs, thoughts, and feelings?
Assumptions
What are tangible or visible signs of an organizational culture?
Artifacts
What are shared standards or goals?
Values
What are six examples of artifacts?
Physical layout, rituals, mission statement, rules and policies, stories and myths, and products or services
What are the factors that are most important in the creation of an organization culture?
values, preferences, and demands
What is the exchange of goods and services with companies in other countries called?
Globalization
What are mutlinational corporations?
Companies that do business on several countries
What is a joint venture?
A partnership between 2 business to develop a new company (Share revenue, expenses, and risk)
What is a foreign subsidy?
A company in the HOME country owns an office or manufacturing facility in another country
What are the top 5 challenge trends?
1) Increasing concern for environment, 2) Greater personalization and customization, 3) faster pace of innovation, 4) increase complexity, 5) increae competition for talent
Who created the 5 cultural dimensions?
G. Hofstede
What are the 5 cultural dimensions?
1) Power distance, 2) individualism vs collectivism, 3) masculinity vs. femininity, 4) uncertainty avoidance, 5) future orientation
What is the extent to which people in a culture accept that power is distributed unequally?
Power distance (Japan -High, USA- Low)
What is the extent to which people act as a member of a strong cohesive group?
Invididualism vs. collectivism
What is the difference between masculinity and femininity?
Masculinity are more assertive and more competitive
What is the extent to which a group of people tolerate ambiguity?
Uncertainty avoidance (High - avoid Japan, low (not bothered by risk USA)
What is the extent to which group of people plan into future?
Future orientation (High Japan, Low USA)
