Management Styles And Skills Flashcards
Autocratic management style
Where the manager tells staff what decisions have been made
Management style
Refers to the behaviour and attitude of the manager
Persuasive management style
Where the manager attempt to sell decisions made
Consultative management style
Where the manager consults employees before making decisions
Participative management style
Where the manager unites with staff to make decisions together
Laissez-faire management style
Where the employees assume total responsibility for, and control of, workplace operations.
Contingency management theory
Stresses the need for flexibility and the adaptation of management styles to suit the situation
Delegation
Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities
Negotiation
Skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action
Empower
To include them fully in the decision making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team
Team group dynamics
Are the interaction of individuals within teams/groups.
Problem solving
Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.
Technical skills
Involve the ability to perform tasks in a specialised field.
Time management
Involves the ability to prioritise tasks, set deadlines, review progress and delegate
Stress management
Involves the ability to manage the levels of stress that develop in employees
Emotional intelligence
The skill of identifying, assessing and managing the emotions of self and others
Communication
Involves the ability to transfer information from a sender to a receiver, and listen to feedback
Describe and justify two management skills, other than communication, that Freda could use while she was establishing her NEW business. (4marks)
Negotiation is the process of bargaining between two or more people to reach a desired outcome. As Freda will be employing over 250 employees, she is involved in human resource management and as such will be required to negotiate employment contracts with employees. Negotiation would be a key skill to ensure both herself and her employees are satisfied with their conditions of employment. Freda would need good time management skills, which involve prioritising tasks in order to meet deadlines. As Freda would need to ensure all areas of the business were ready to start operating on the day of the opening of the business, time management is essential to ensure its success, which would lead to greater job security.
