Management Styles And Skills

Question 0

Autocratic management style

Answer 0

Where the manager tells staff what decisions have been made

Question 1

Management style

Answer 1

Refers to the behaviour and attitude of the manager

Question 2

Persuasive management style

Answer 2

Where the manager attempt to sell decisions made

Question 3

Consultative management style

Answer 3

Where the manager consults employees before making decisions

Question 4

Participative management style

Answer 4

Where the manager unites with staff to make decisions together

Question 5

Laissez-faire management style

Answer 5

Where the employees assume total responsibility for, and control of, workplace operations.

Question 6

Contingency management theory

Answer 6

Stresses the need for flexibility and the adaptation of management styles to suit the situation

Question 7

Delegation

Answer 7

Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities

Question 9

Negotiation

Answer 9

Skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action

Question 10

Empower

Answer 10

To include them fully in the decision making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team

Question 11

Team group dynamics

Answer 11

Are the interaction of individuals within teams/groups.

Question 12

Problem solving

Answer 12

Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.

Question 13

Technical skills

Answer 13

Involve the ability to perform tasks in a specialised field.

Question 14

Time management

Answer 14

Involves the ability to prioritise tasks, set deadlines, review progress and delegate

Question 15

Stress management

Answer 15

Involves the ability to manage the levels of stress that develop in employees

Question 16

Emotional intelligence

Answer 16

The skill of identifying, assessing and managing the emotions of self and others

Question 17

Communication

Answer 17

Involves the ability to transfer information from a sender to a receiver, and listen to feedback

Question 18

Describe and justify two management skills, other than communication, that Freda could use while she was establishing her NEW business. (4marks)

Answer 18

Negotiation is the process of bargaining between two or more people to reach a desired outcome. As Freda will be employing over 250 employees, she is involved in human resource management and as such will be required to negotiate employment contracts with employees. Negotiation would be a key skill to ensure both herself and her employees are satisfied with their conditions of employment. Freda would need good time management skills, which involve prioritising tasks in order to meet deadlines. As Freda would need to ensure all areas of the business were ready to start operating on the day of the opening of the business, time management is essential to ensure its success, which would lead to greater job security.