Internal Environment Of Lsos

Question 0

Management hierarchy

Answer 0

Is the arrangement that provides increasing authority at higher levels of hierarchy

Question 1

Management structure

Answer 1

A term used to describe the ways in which the management, employees and resources are arranged to achieve objectives

Question 2

Chain of Command

Answer 2

Is a system that determines responsibility, supervision and accountability of members of the organisation

Question 3

Unity of command

Answer 3

States that each employee within an organisation should report to only one supervisor

Question 4

Span of control

Answer 4

Refers to the number of people for whom a manager is directly responsible

Question 5

Functional structure

Answer 5

Involves grouping employees together according to the tasks or jobs they will perform

Question 6

Divisional structure

Answer 6

Groups employees together according to divisions that may be geographical, customer, product or process focused

Question 7

Matrix structure

Answer 7

Involves bringing together specialists from different parts of the organisation to solve specific problems or undertake specific projects

Question 8

Planning

Answer 8

Is the process of setting objectives and deciding on methods to achieve them

Question 9

Strategic planning

Answer 9

Strategic planning is long term planning, usually over two to five years

Question 10

Tactical planning

Answer 10

Is flexible, adaptable, medium term planning that is usually over one to two years, which assists in implementing the strategic plan

Question 11

Operational planning

Answer 11

Provides specific details about the way in which the organisation will operate in the short term

Question 12

SWOT Analyisisisisis

Answer 12

Involves the identification and analysis of the internal strengths and weaknesses of an organisation, and the opportunities in and threats from, the external environment

Question 13

Organising

Answer 13

The process of arranging resources and tasks to achieve objectives

Question 14

Leading

Answer 14

Is the process of influencing or motivating people to work towards the achievement of the organisations objectives

Question 15

Controlling

Answer 15

Is the process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved

Question 16

Policy

Answer 16

Is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making

Question 17

Procedure

Answer 17

Is a series of actions enabling a policy to put into practice. It can also be used to resolve a dispute brought about by a breach of a policy

Question 18

Ethical management

Answer 18

Refers to the process of abiding by moral standards and doing the right thing in the interest of all stakeholders

Question 19

Audit

Answer 19

Is an independent check of the accuracy of financial records and accounting procedures

Question 20

Corporate code of conduct

Answer 20

Is a set of ethical standards for managers and employees to uphold

Question 21

Social responsibility

Answer 21

Is the obligations a business has over and above it’s legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment

Question 22

Social report

Answer 22

Outlines what an organisation has done, and is doing, with regards to social issues

Question 23

Characteristics of Pyramid structures

Answer 23

Rigid lines of communication
Numerous levels of management, from managing director to supervisor
Clearly distinguishable organisational roles and responsibilities
Hierarchical, linear flows of info downwards
Centralised control and decision making

Question 24

Flatter management structure

Answer 24

Decentralised decision making
People centred
Flexible structure, less layers
Modern forward thinking

Question 25

Corporate culture indicators

Answer 25

Rituals rites and celebrations 
Heroes
Dress code-uniform (casual,traditional)
Structures and management styles 
Layout of working environment