Internal Environment Of Lsos Flashcards
Management hierarchy
Is the arrangement that provides increasing authority at higher levels of hierarchy
Management structure
A term used to describe the ways in which the management, employees and resources are arranged to achieve objectives
Chain of Command
Is a system that determines responsibility, supervision and accountability of members of the organisation
Unity of command
States that each employee within an organisation should report to only one supervisor
Span of control
Refers to the number of people for whom a manager is directly responsible
Functional structure
Involves grouping employees together according to the tasks or jobs they will perform
Divisional structure
Groups employees together according to divisions that may be geographical, customer, product or process focused
Matrix structure
Involves bringing together specialists from different parts of the organisation to solve specific problems or undertake specific projects
Planning
Is the process of setting objectives and deciding on methods to achieve them
Strategic planning
Strategic planning is long term planning, usually over two to five years
Tactical planning
Is flexible, adaptable, medium term planning that is usually over one to two years, which assists in implementing the strategic plan
Operational planning
Provides specific details about the way in which the organisation will operate in the short term
SWOT Analyisisisisis
Involves the identification and analysis of the internal strengths and weaknesses of an organisation, and the opportunities in and threats from, the external environment
Organising
The process of arranging resources and tasks to achieve objectives
Leading
Is the process of influencing or motivating people to work towards the achievement of the organisations objectives
Controlling
Is the process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved
Policy
Is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making
Procedure
Is a series of actions enabling a policy to put into practice. It can also be used to resolve a dispute brought about by a breach of a policy
Ethical management
Refers to the process of abiding by moral standards and doing the right thing in the interest of all stakeholders
Audit
Is an independent check of the accuracy of financial records and accounting procedures
Corporate code of conduct
Is a set of ethical standards for managers and employees to uphold
Social responsibility
Is the obligations a business has over and above it’s legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment
Social report
Outlines what an organisation has done, and is doing, with regards to social issues
Characteristics of Pyramid structures
Rigid lines of communication
Numerous levels of management, from managing director to supervisor
Clearly distinguishable organisational roles and responsibilities
Hierarchical, linear flows of info downwards
Centralised control and decision making
Flatter management structure
Decentralised decision making
People centred
Flexible structure, less layers
Modern forward thinking
Corporate culture indicators
Rituals rites and celebrations Heroes Dress code-uniform (casual,traditional) Structures and management styles Layout of working environment
