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Bus Man U4 AOS 2 > Management Strategies to respond to KPI's > Flashcards

Management Strategies to respond to KPI's Flashcards

1
Q

Define Staff Training

A

Training is the process of DEVELOPING the skills and knowledge of EMPLOYEES to make them more EFFICIENT and EFFECTIVE in their role.

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2
Q

Types of On The Job Training (4)

A
  1. Job Shadowing
  2. Job Rotation
  3. Mentoring
  4. Coaching
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3
Q

Types of Off The Job Training (4)

A
  1. TAFE/UNI
  2. Conferences
  3. Workshops
  4. Role Plays
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4
Q

Why conduct staff training (Leads to) (3)

A
  1. To motivate staff
  2. Minimise errors
  3. More advanced skills and productivity levels
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5
Q

What KPI’s can result in an Investment in staff training (5)

A
  1. Number of customer complaints being high
  2. Rate of productivity growth being low
  3. Level of wastage being high
  4. Level of staff turnover being high
  5. Market Share % being low
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6
Q

Define Staff Motivation

A

Motivation is the level of ENERGY, COMMITMENT and CREATIVITY that employees bring to their roles.

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7
Q

Strategies to increase Staff Motivation (5)

A
  1. Performance related pay
  2. Career advancement
  3. Support
  4. Investment in training
  5. Sanction
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8
Q

What KPI’s can result in the business wanting to Motivating Staff (5)

A
  1. Rate of productivity growth being low
  2. Market Share % being low
  3. Rate of staff absenteeism being high
  4. Level of staff turnover being high
  5. Number of sales being low
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9
Q

Types of Management Styles (5)

A
  1. Autocratic
  2. Persuasive
  3. Consultative
  4. Laissez-Faire
  5. Participative
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10
Q

Contingency and situational management factors (4)

A
  1. Time
  2. Employee skill level
  3. Preference
  4. Complexity
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11
Q

What is the reason for contingency and situational management

A

If a manager can adjust their management style based on the situation and context of the business it allows them to be as effective as possible and make correct decisions

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12
Q

What KPI’s can result in a change in the Management Style (5)

A
  1. Rate of staff absenteeism being high
  2. Level of staff turnover being high
  3. Rate of productivity being low
  4. Number of sales being low
  5. Market share percentage being low
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13
Q

Define Investment in Technology

A

Technology refer to the APPLICATION of KNOWLEDGE that change the way in which a business OPERATES. Technological investment aims to improve the businesses EFFICIENCY and EFFECTIVENESS

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14
Q

Strategies to improve Technology (4)

Think operations

A
  1. Computer aided manufacturing
  2. Computer aided design
  3. Website Development
  4. Automated production lines
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15
Q

What KPI’s can result in technology being introduced in the business (5)

A
  1. Number of workplace accidents being high
  2. Rate of productivity growth being low
  3. Level of wastage being high
  4. Net profit figures being low
  5. Number of customer complaints being high
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16
Q

Define Quality

A

Quality REFERS TO THE GOOD OR SERVICE provided to customers and whether or not the EXPECTATIONS are satisfied.

17
Q

Strategies to improve Quality (3)

Think operations

A
  1. Quality Control
  2. Quality Assurance
  3. Total Quality Management
18
Q

What KPI’s can result in quality managements strategies being implemented in the business (5)

A
  1. Number of customer complaints being high
  2. Number of sales being low
  3. Market share percentage being low
  4. Net profit figures being low
  5. Level of wastage being high
19
Q

Define Cost Cutting

A

Cost cutting focuses on the business REDUCING EXPENSES by as much as possible without sacrificing quality and CUSTOMER VALUE

20
Q

Strategies to improve Cost cutting (3)

A
  1. Lower salary and wage costs for employees
  2. Reduce transport costs or supplier costs altogether
  3. Reduce wastage within the production process
21
Q

What KPI’s can result in quality cost cutting being implemented in the business (4)

A
  1. Net profit figure being low
  2. Rate of productivity being low
  3. Level of wastage being low
  4. Market share percentage being low
22
Q

Define Lean Management

A

Lean management is the SYSTEMATIC PROCESS for eliminating waste, to ensure the customer gets the MOST VALUE possible.

23
Q

Strategies to improve Lean Management (4)

Think operations

A
  1. Takt
  2. One piece flow
  3. Pull
  4. Zero Defects
24
Q

What KPI’s can result in Lean Management being implemented in the business (4)

A
  1. Level of wastage being high
  2. Rate of productivity being low
  3. Number of customer complaints being high
  4. Number of sales being low
25
Q

Define Redeployment of Resources

A

Redeployment is the TRANSFER of resources from one place within the business to another, to maximise their EFFICIENCY OR EFFECTIVENESS

26
Q

What KPI’s can result in quality cost cutting being implemented in the business (4)

A
  1. Level of wastage being high
  2. Rate of productivity being low
  3. Rate of staff absenteeism being high
  4. Net profit figures being low

Bus Man U4 AOS 2 (3 decks)

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