Management skills

Question 1

Communication

Answer 1

Process of creating and exchanging info between people.
Personal
Internal organisational
External operational

Question 2

Delegation

Answer 2

Passing of authority down the hierarchy to perform tasks or make decision.

Question 3

Planning

Answer 3

Formalised decision-making that is future orientated.

Question 4

Leading

Answer 4

Influencing others and guiding them to achieve goals of the business.
Manager should know when to step in and step away.

Question 5

Decision-making

Answer 5

Multi-step approach whereby a selection is made between a range of alternatives.

Question 6

Interpersonal

Answer 6

Everyday skills used by a manager when dealing with people on a personal basis.