management skills

Question 1

what are management styles?

Answer 1

it is the abilities or competencies that managers use to achieve business objectives

Question 2

name the management styles

Answer 2

• communication
• delegation
• planning
• leadership
• decision-making
• interpersonal skills

Question 3

explain communication as a management skill.

Answer 3

the ability to transfer information from a sender to a receiver, and to listen to feedback
2 types of communication: non verbal (body language) and verbal (written - letters, emails, oral - meetings, conferences)

effective communication is when is it clear, articulate and concise, helping to maintain good relationships

Question 4

when is communication effective?

Answer 4

when it is clear, articulate and concise, helping to maintain good relationships.
used to :
- outline possible changes to business
- let staff know what is expected of them
- answer questions from staff when introducing new policy
- listen to feedback from other stakeholders
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Barriers to effective communication:
- credibility of manager
- suitable environment for message being communicated
- is the communication clear and concise
- cultural differences

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Question 5

What is delegation?

Answer 5

• the ability to transfer authority and responsibility from a manager to an employee to carry out specfic activites

Question 6

what are the benefits and risks of delegation?

Answer 6

benefits for managers:
- time is freed up
- reduced stress
- succession planning improved (employees get promoted)

benefits for subordinates:
- increased motivation
- practical experience in different areas
- chances of getting promoted increases

risks of delegation:
subordinate may misuse the power, the manager has to be careful of delegating big projects or executive responsibilities (business objectives)

Question 7

wheat is planning?

Answer 7

• the ability to define business objectives and decide on the methods or strategies to achieve them

Question 8

what are the planning timelines?

Answer 8

1. strategic (2-5 years)
   - sets overall objectives
   - performed by senior managers
2. tactical (1-2 years)
   - how objectives will be achieved
   - performed by middle managers
3. operational (day to day operations)
   - detailed to ensure objectives are met (e.g. rostering, production planning)
   - peformed by lower manager or supervisor

Question 9

what is the planning process?

Answer 9

1. define the objective
2. analyse the environment (SWOT -strength, weakness, opportunities, threats)
3. develop alternative strategies
4. implement an alternative
5. monitor and seek feedback

Question 10

what is leadership? and what is a good leader?

Answer 10

• the ability to influence or motivate people to work towards the acheivement of business objectives

a good leader:
- leads by example
- encourage and praise and actively listen
- stays calm in stressful situations

Question 11

what are different types of leaders?

Answer 11

1. transactional leaders - reward for compliance
2. transformational leaders - treats staff as individual and inspires them to reach a common vision

Question 12

what are interpersonal skills? and what should managers understand?

Answer 12

• the ability to deal or liaise with people and build postive relationships with staff

managers should understand:
- how people are feeling
- how they view and think about things
- what they think about the manager (be self-aware)

Question 13

what are good interpersonal skills?

Answer 13

• create positive communications
• build trust and respect
• staff feels valued

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