Management Process

Question 1

Foundations of management process

Answer 1

Mission
Goals
Objectives

Question 2

Functions of management process

Answer 2

Planning
Organizing
Directing
Controlling

Question 3

Setting goals and objectives, formulating policies to carry out objectives

Answer 3

Planning

Question 4

should be performed to
determine both internal and external factors

Answer 4

SWOT analysis

Question 5

INTERNAL FACTORS

Answer 5

1. Strengths of the organization
2. Weaknesses of the organization.

Question 6

EXTERNAL FACTORS

Answer 6

3.Opportunities available to the
organization
4.Threats to the organization

Question 7

Types of Planning

Answer 7

Short range or tactical planning
operational planning
strategic planning

Question 8

cover a 1 to 5-year period and focus on tasks than can be completed in this time frame

Answer 8

Short range or tactical planning

Question 9

may be for 1 year or one budget period and concerns operations

Answer 9

operational planning

Question 10

maps put the course of an
organization for approximately 20 years.

Answer 10

strategic planning

Question 11

It involves tactical and operational plans as well
as forming alliances and partnerships with key players (even competitors).

Answer 11

strategic planning

Question 12

This type of planning is evaluated and modified yearly

Answer 12

strategic planning

Question 13

Coordinating resources to achieve plans. Defining work relationships, including line of authority and workflow

Answer 13

Organizing

Question 14

TIME-MANAGEMENT
STRUCTURE is based on

Answer 14

Authority
Responsibility
Accountability

Question 15

-reorganizing work processes
-work flow diagram

Answer 15

Reengineering

Question 16

a process whereby the best
process in one organization is modified to fit
similar processes in another organization.

Answer 16

Benchmarking

Question 17

requisitions for contract and purchase orders
to obtain necessary quantities of materials in
suitable time frames

Answer 17

INVENTORY MANAGEMENT

Question 18

instrument selection includes technical
evaluation and cost comparison of instruments
from various instrument manufacturers.

Answer 18

INVENTORY MANAGEMENT

Question 19

Types of COMMUNICATING

Answer 19

a. Face to face spoken communications
b. Written communication
c. Listening

Question 20

Type of motivating includes:

Answer 20

a. Reward
b. Bonus
c. Praise
d. Recognition
e. Salary
f. Encouragement

Question 21

assigning responsibility,
authority and accountability for a task to an
employee

Answer 21

Delegating

Question 22

Give 3 ways of coaching

Answer 22

Create an atmosphere of trust
Seek feedback by asking questions
Work through emotions of players

Question 23

Ways of directing

Answer 23

Communicating,
Motivating,
Delegating and Coaching

Question 24

Meets the needs of individuals and
organizations

Answer 24

directing

Question 25

persuading employees to perform the tasks
that help the organization accomplish its
mission and goals

Answer 25

directing

Question 26

Techniques of directing

Answer 26

Authoritative
Coaching
Empowerment

Question 27

Does not allow employee to
decide how best to accomplish task

Answer 27

Authoritative

Question 28

allows the instilling of
confidence and motivation into an
employee about accomplishing a task

Answer 28

Coaching

Question 29

allows an employee to
determine what task and how to
accomplish the task

Answer 29

Empowerment

Question 30

monitoring progress toward goal achievement
and taking corrective action when progress
isn’t being made.

Answer 30

CONTROLLING

Question 31

giving instructions to
employees and making sure that the
instructions are being followed as desired by
the management.

Answer 31

CONTROLLING

Question 32

A program that embodies all the concepts in
the management process

Answer 32

MANAGEMENT BY OBJECTIVES (MBO)

Question 33

The idea, first introduced by Peter Drucker in
the 1960s

Answer 33

MANAGEMENT BY OBJECTIVES (MBO)

Question 34

MANAGEMENT BY OBJECTIVES (MBO) first introduced by

Answer 34

Peter Drucker

Question 35

Objectives should be

Answer 35

Specific
Measurable
Achievable
Realistic
Time bound