Management of Work Group

Question 1

____ two or more people with common interests, objectives, and continuing interaction.

Answer 1

Group

Question 2

____ is a group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable.

Answer 2

Work team

Question 3

____ is a group with shared goals and mutual accountability.

Answer 3

Work team

Question 4

____ is a key determinant of group performance.

Answer 4

Group interaction

Question 5

Group interaction is a ____ of group performance.

Answer 5

key determinant

Question 6

Group interaction is a key determinant of ____.

Answer 6

group performance

Question 7

____ in group composition is limited.

Answer 7

Flexibility

Question 8

Flexibility in group composition is ____.

Answer 8

limited

Question 9

____ must do the best they can with available people.

Answer 9

Managers

Question 10

Characteristics of a Well-Functioning, Effective Group

Answer 10

• Relaxed, comfortable, and informal atmosphere
• Task is well understood and accepted
• Members listen well and participate
• People express feelings and ideas

Question 11

Benefits of Group Work

Answer 11

• Builds essential skills
  Communication
  Conflict management
  Problem solving
  Problem management
• Can finish task within allotted time or earlier

Question 12

Group work builds the following essential skills: ____.

Answer 12

• Communication
• Conflict management
• Problem solving
• Problem management

Question 13

Factors influencing group working

Answer 13

• Group composition
• Group cohesiveness
• Group communications
• Group organization

Question 14

Factors Influencing Group Working

Mix of member skills, experiences and personalities

Answer 14

Group composition

Question 15

Factors Influencing Group Working

How you bond, work together, extent to how you work with each other

Answer 15

Group cohesiveness

Question 16

Factors Influencing Group Working

Structures and roles, each member have a task

Answer 16

Group organization

Question 17

Groups composed of members who share the same motivation can be ____.

Answer 17

problematic

Question 18

Kinds of Group Composition

Answer 18

• Task-oriented
• Self-oriented
• Interaction-oriented

Question 19

Kinds of Group Composition

Everyone wants to do their own thing

Answer 19

Task-oriented

Question 20

Kinds of Group Composition

Everyone wants to be the boss

Answer 20

Self-oriented

Question 21

Kinds of Group Composition

Too much chatting, not enough work done

Answer 21

Interaction-oriented

Question 22

TRUE OR FALSE.

An effective group maintains a balance of all types.

Answer 22

True

Question 23

TRUE OR FALSE.

An effective group with a balance of all types is each to achieve.

Answer 23

False

Question 24

____ are very important as the can detect and defuse tensions that arise.

Answer 24

Interaction-oriented people

Question 25

____ made the model of Nurturing a Team to High Performance.

Answer 25

Tuckman

Question 26

Model made by Tuckman

Answer 26

Tuckman's Model for Nurturing a Team to High Performance

Question 27

Elements of Tuckman's Model

Answer 27

* Forming * Storming * Norming * Performing

Question 28

# **Tuckman's Model for Nurturing a Team to High Performance** The group begins to discuss the task(s) and orientate towards a work plan.

Answer 28

Forming

Question 29

# **Tuckman's Model for Nurturing a Team to High Performance** Conflicts and tensions emerge when there are different working styles, differing expectations and different work ethics.

Answer 29

Storming

Question 30

# **Tuckman's Model for Nurturing a Team to High Performance** Beginning to develop mutual trust and effective ways of working; tensions subside.

Answer 30

Norming

Question 31

# **Tuckman's Model for Nurturing a Team to High Performance** Effective work patterns are producing the required results.

Answer 31

Performing

Question 32

Group behavior

Answer 32

* Encouraging others * Effective communications * Maitaining group discipline, ethics * Harmonising * Problem solving

Question 33

____ means reducing tension and building team spirit.

Answer 33

Harmonising

Question 34

# **People or Process Related Problems?** Members who dominate

Answer 34

People-related

Question 35

# **People or Process Related Problems?** Members who don't contribute

Answer 35

People-related

Question 36

# **People or Process Related Problems?** Talking, not listening

Answer 36

People-related

Question 37

# **People or Process Related Problems?** Ideas dismissed or ridiculed

Answer 37

People-related

Question 38

# **People or Process Related Problems?** No-one initiating discussion

Answer 38

People-related

Question 39

# **People or Process Related Problems?** Members isolated or ignored

Answer 39

People-related

Question 40

# **People or Process Related Problems?** Lack of leadership

Answer 40

People-related

Question 41

# **People or Process Related Problems?** Uncommitted, unreliable members

Answer 41

People-related

Question 42

# **People or Process Related Problems?** No agreed ground rules

Answer 42

Process-related

Question 43

# **People or Process Related Problems?** No agendas for meetings

Answer 43

Process-related

Question 44

# **People or Process Related Problems?** No specific roles or tasks

Answer 44

Process-related

Question 45

# **People or Process Related Problems?** No set deadlines

Answer 45

Process-related

Question 46

# **People or Process Related Problems?** No chairperson for meetings

Answer 46

Process-related

Question 47

# **People or Process Related Problems?** Meetings start and/or run late

Answer 47

Process-related

Question 48

# **People or Process Related Problems?** No meeting records kept

Answer 48

Process-related

Question 49

# **People or Process Related Problems?** No review of progress

Answer 49

Process-related

Question 50

____ are challenges related to work flows or systems.

Answer 50

Process-related problems