Management Of People Flashcards
Goals Of Human Resource Management
- recruiting and selecting employees
- motivating and training staff
- providing safe working conditions
- promoting good working relationships
- ensuring employees get paid correctly
Recruitment Process
- identify job vacancy
- carry out job analysis
- prepare a job description
- prepare a person specification
- advertise the job
- send out applications
Selection
Short Listing- a list of people thought to be suitable for the job are invited to an interview or test
References- a report from a previous employer showcasing your abilities
Interviews- Personal interview with the applicant where they have to ask questions, takes time and interviewer can be biased but Cv can be assessed
Test- a test can confirm information written on the application, not everyone performs well under test conditions
Describe Induction Training
- provides and introduction
- they learn about health and safety procedures
- they learn the tasks they are expected to carry out
ADVANTAGES
- employees become familiar with the job more quickly
- allow employees to feel a part of the business from day one
- shows employees that the business is interested in them
DISADVANTAGES
- overwhelming
- time consuming
Describe on-the-job- training
when training takes place within the business facilities
ADVANTAGES
- less expensive
- creates a good working relationship
- training is tailored to the business’ objectives
DISADVANTAGES
- the employee is still expected to carry out their other duties
- the quality is not as high as off-the-job training
Describe Off-The-Job Training
when training takes place outside a business facility , this may be provided by a college or specialist training company
ADVANTAGES
- qualifications can be gained
- training provided by experienced trainers
- opportunities to network
DISADVANTAGES
- no work is done when training is underway
- can be expensive
- can take time
Benefits To Motivated Staff
- lower staff turn over
- higher quality of product
- better customer service
- better reputation
Financial Incentives
- salary
- time rate
- overtime
- price rate
- bonus
- commission
Non-Financial Incentives
- offer flexible working practices
- giving people extra responsibilities
praising for good work - allowing people to work in teams
- providing training opportunities
- providing social events
Working Practices
- Part time working (less than full time hours)
- Temporary contracts (employing people for a short period of time)
- Home working (allowing people to work at home)
- Teleworking (allowing people to work away from the office)
- Job share (two people sharing one full time job)
Benefits Of Flexible Working Practices
BENEFITS TO EMPLOYER
- happier employees
- improved attendance
- attract potential employees
- space and money can be saved on other facilities
BENEFITS TO EMPLOYEE
- personal commitment can be juggled easier
- start and finish times can be chosen
- less stress
- improved happiness and productivity
Businesses Can Create Good Working Relationships By
- consulting with employees
- involving employees in decision making
- having an appraisal system
- having an ‘open door’ policy
-following terms and conditions of employee contract
Types Of Industrial Action
- Strike
- Work to rule (only do jobs in their description)
- Sit in (refuse to work and sit in the workplace)
- Go slow
- Overtime ban (refuse to work more hours than contracted)
- Boycott (they refuse to carry out tasks)
- Demonstration (a gathering of people raising awareness)
Impact of industrial action
BUSINESS
- production will slow or stop
- customers may go to competitors
- damaged reputation
EMPLOYEES
- no pay will be received
- stressing
- damaged relations with employers
Equality Act
Aims to prevent discrimination against
- age
- disability
- trans
- marriage and civil partnerships
- pregnancy
- race
- religion
- sex
- sexual orientation
Health And Safety At Work Act
EMPLOYERS MUST
- provide health and safety training
- provide equipment and uniform
- provide toilets and clean drinking water
EMPLOYEES MUST
- comply with training
- take care of themselves
- report any hazards or accidents
Technology In HRM
- a database is used to store information about employees which you can search for quickly
- a spread sheet can be used to store employee pay details
Data Protection Act
1) be obtained fairly and lawfully
2) be used for registered purpose only
3) not be used or given to any other person without permission
4) be relevant, adequate and not excessive for the required purpose
5) be kept accurate and up to date
6) not be kept for longer than necessary
7) be available to the person it relates to
8) be kept secure
Other Uses Of Technology In HRM
- online job applications
- skype meetings
- e-mail to confirm appointments
- infra-net system
