Management of operations : Quality Flashcards
Definition and Advantages and Disadvantages of Quality Control
This is when products are inspected at the end of the production process.If the product does not meet the quality level set by the business then it will be sent for rework or be discarded.
Advantages:
Reduces chances of poor quality products reaching customers
Only some employees need to be trained as inspectors to look for faults
Disadvantges:
Faults Only found at the end of production
High wastage costs.
Definition Of quality Management and Advantages and disadvantages,
It is more of a philosophy than a process. It aims to have zero faults reaching the customers. This is achieved by quality circles, meaning each person in the production team will treat the person behind and in front of them as a customer. If they are unhappy with the product they receive or pass on, they can return it.
Advantages:
Aims to get it right first time.
Zero tolerance on any errors or mistakes
Disadvantages:
More expensive to implement than quality control
Everyone must buy in to the process.
