Management of Food and Nutrition Programs and Services

Question 1

Describe the laissez-faire style of leadership

Answer 1

Manager permits subordinates to function within limits defined by supervisor

Question 2

Describe the best way to train adn orients new employees

Answer 2

Using preplanned programs that are standardized for all employees of the job

Question 3

Describe the Gantt chart

Answer 3

Used for relatively simple tasks, it aids in scheduling

Question 4

Define the term “span of control”

Answer 4

the scope of responsibility or the number of employees under a supervisor

(a narrow or small span of control is best with new and untrained employees)

Question 5

Define the term “chain of command”

Answer 5

the formal lines of authority and communication

Question 6

Describe a Flow or Process Chart

Answer 6

a visual representation of the steps in any given process, it provides a useful way to examine how each step in the process relates to the other steps

Question 7

Describe the Age of Discrimination

Answer 7

Prohibits employers with 20 or more workers from discrimination against employees 40 years and older

Question 8

Describe the Civil Rights Act of 1964

Answer 8

Employers are not allowed to practice the most obvious forms of discrimination based on color, race, religion, sex or national origin

Question 9

Describe the Landrum-Griffan Act

Answer 9

AKA- Labor-Management Reporting and Disclosure Act.

Strengthens democract within unions. Protects rights of individuals and limits the ecomonic and political power of unions

Question 10

Describe the Norris-LaGuardia Act

Answer 10

Protects the employee from discrimination during times of strike.

Question 11

Define an agency shop

Answer 11

employee do not have to join the union but must contribute money to the union

Question 12

What is usually the basis of advancement of a union employee?

Answer 12

seniority

Question 13

Describe grievance procedures

Answer 13

Steps.

1. oral warning
2. written documentation
3. suspension
4. termination

Question 14

When should an employee be given their performance expectations?

Answer 14

on the first day of employment

Question 15

Define the term “philosophy of the organization”

Answer 15

a framework for organization goals and objective

Question 16

Define the term “organization chart”

Answer 16

a chart showing the authority and formal lines of communication in an institution

Question 17

Describe the participative style of leadership

Answer 17

manager presents a problem, gets suggestions from employees and makes decisions (this develops leadership skills in employees)

Question 18

Describe the role of the shop steward

Answer 18

the shop steward is the union representative in the organizaiton. They are voted in by the other union employees in the organizaiton

Question 19

Describe collective bargaining

Answer 19

Negotiations between the union and management concerning working conditions, pay, etc

Question 20

Describe the Taft-Hartley Act of 1947

Answer 20

a pro-management act that states certain union practices are unfair; such as refusing to bargain with management and charging initiation fees

Question 21

Describe the Fair Labor Standards Act

Answer 21

establishes minimum wage, requires hourly employees to be paid overtime after 40 hours, controls employment of “under 16 year olds.”

Question 22

Describe a PERT chart

Answer 22

Program Evaluation and Review Technique is used for planning and for controlling more complex departmental activities.

(aids in controlling time and emphasizes planning)

Question 23

Describe the Bureau of Labor Standards

Answer 23

this is where you would look to find reliable wage information of employment

Question 24

Define the term “unity of command”

Answer 24

one main boss

Question 25

Define the term “staff position”

Answer 25

an advisory, external and/or support position

Question 26

Describe the difference between job description and job specification

Answer 26

Job description are duties of a job.

Job Specification specifies the minimum qualification or standards needed

Question 27

When interviewing, what questions are illegal to ask?

Answer 27

questions concerning marital status, children, religion, age and other EEOC issues

Question 28

Describe the democratic style of leadership

Answer 28

Employees are encouraged to give input and aid in making decisions. Voting may take place. (ie- management by objectives)

Question 29

Define a union shop

Answer 29

the employee must join the union after a specified probation time period

Question 30

Define mediation

Answer 30

an objective third party helps to resolve differences during negotiations (no legally binding)

Question 31

Define arbitration

Answer 31

an objective third part is brought in during an impasse to make decisions to resolve disagreements between unions and management (this is legally binding)

Question 32

Describe the function of the National Labor Relations Board (NLRB).

Answer 32

The NLRB protects the employees bargaining rights. It investigates any labor dispute that affects interstate commerce

Question 33

Describe Workmen’s Compensation

Answer 33

Compensation is given to employees who are involved in accidents at work (this is administration by each state government)

Question 34

Describe the Equal Pay Act

Answer 34

Requires employers to pay equal wages to mean and women for doing the same job

Question 35

Define the term “line position”

Answer 35

an internal, responsible for production, direct line of authority position

Question 36

Define the term “prospectus”

Answer 36

well thought out plans to insure completeness

Question 37

Name the three managerial skills

Answer 37

1. technical
2. human
3. conceptual (as the manager advances, he must increase his conceptual skills)

Question 38

What is the rule on employee breaks?

Answer 38

Employees are required by federal law to have a 10 minute break for 4 hours of scheduled work.

Question 39

Describe the proper lifting technique

Answer 39

Square your body with the object.
Bend with your knees, not your back.
Keep the object close the your body.

Question 40

Describe the autocratic style of leadership.

Answer 40

Manager makes decisions and announces it. This is the most time saving to the organization.

Question 41

Define an open shop.

Answer 41

The employee is not required to join the union, but can at any time.

Question 42

Define a closed shop

Answer 42

The organization can only hire union employees. “This practice is illegal due to discrimination.”

Question 43

What can management do to discourage an employee from joining the union?

Answer 43

Management can tell employee of union dues (management cannot legally threaten, discriminate or fire employees for joining a union).

Question 44

Describe the Wagner Act of 1935

Answer 44

AKA- National Labor Relations Act

Prevents management from taking unfair actions against employees who wish to join unions.

Question 45

Describe the Occupational Safety and Health Act

Answer 45

Employers must provide a place of employment that is free of recognizable hazards that could cause death or serious physical harm. (OSHA does inspections but does not design programs for safety or maintenance)

Question 46

Describe Equal Employment Opportunity Legislation

Answer 46

Prohibits employment or advancing discrimination against race, color, religion, sex or national origin. Based on Title VII of the Civil Rights Act of 1964