Management of Food and Nutrition Programs and Services Flashcards
Describe the laissez-faire style of leadership
Manager permits subordinates to function within limits defined by supervisor
Describe the best way to train adn orients new employees
Using preplanned programs that are standardized for all employees of the job
Describe the Gantt chart
Used for relatively simple tasks, it aids in scheduling
Define the term “span of control”
the scope of responsibility or the number of employees under a supervisor
(a narrow or small span of control is best with new and untrained employees)
Define the term “chain of command”
the formal lines of authority and communication
Describe a Flow or Process Chart
a visual representation of the steps in any given process, it provides a useful way to examine how each step in the process relates to the other steps
Describe the Age of Discrimination
Prohibits employers with 20 or more workers from discrimination against employees 40 years and older
Describe the Civil Rights Act of 1964
Employers are not allowed to practice the most obvious forms of discrimination based on color, race, religion, sex or national origin
Describe the Landrum-Griffan Act
AKA- Labor-Management Reporting and Disclosure Act.
Strengthens democract within unions. Protects rights of individuals and limits the ecomonic and political power of unions
Describe the Norris-LaGuardia Act
Protects the employee from discrimination during times of strike.
Define an agency shop
employee do not have to join the union but must contribute money to the union
What is usually the basis of advancement of a union employee?
seniority
Describe grievance procedures
Steps.
- oral warning
- written documentation
- suspension
- termination
When should an employee be given their performance expectations?
on the first day of employment
Define the term “philosophy of the organization”
a framework for organization goals and objective
Define the term “organization chart”
a chart showing the authority and formal lines of communication in an institution
Describe the participative style of leadership
manager presents a problem, gets suggestions from employees and makes decisions (this develops leadership skills in employees)
Describe the role of the shop steward
the shop steward is the union representative in the organizaiton. They are voted in by the other union employees in the organizaiton
Describe collective bargaining
Negotiations between the union and management concerning working conditions, pay, etc
Describe the Taft-Hartley Act of 1947
a pro-management act that states certain union practices are unfair; such as refusing to bargain with management and charging initiation fees
Describe the Fair Labor Standards Act
establishes minimum wage, requires hourly employees to be paid overtime after 40 hours, controls employment of “under 16 year olds.”
Describe a PERT chart
Program Evaluation and Review Technique is used for planning and for controlling more complex departmental activities.
(aids in controlling time and emphasizes planning)
Describe the Bureau of Labor Standards
this is where you would look to find reliable wage information of employment
Define the term “unity of command”
one main boss
Define the term “staff position”
an advisory, external and/or support position
Describe the difference between job description and job specification
Job description are duties of a job.
Job Specification specifies the minimum qualification or standards needed
When interviewing, what questions are illegal to ask?
questions concerning marital status, children, religion, age and other EEOC issues
Describe the democratic style of leadership
Employees are encouraged to give input and aid in making decisions. Voting may take place. (ie- management by objectives)
Define a union shop
the employee must join the union after a specified probation time period
Define mediation
an objective third party helps to resolve differences during negotiations (no legally binding)
Define arbitration
an objective third part is brought in during an impasse to make decisions to resolve disagreements between unions and management (this is legally binding)
Describe the function of the National Labor Relations Board (NLRB).
The NLRB protects the employees bargaining rights. It investigates any labor dispute that affects interstate commerce
Describe Workmen’s Compensation
Compensation is given to employees who are involved in accidents at work (this is administration by each state government)
Describe the Equal Pay Act
Requires employers to pay equal wages to mean and women for doing the same job
Define the term “line position”
an internal, responsible for production, direct line of authority position
Define the term “prospectus”
well thought out plans to insure completeness
Name the three managerial skills
- technical
- human
- conceptual (as the manager advances, he must increase his conceptual skills)
What is the rule on employee breaks?
Employees are required by federal law to have a 10 minute break for 4 hours of scheduled work.
Describe the proper lifting technique
Square your body with the object.
Bend with your knees, not your back.
Keep the object close the your body.
Describe the autocratic style of leadership.
Manager makes decisions and announces it. This is the most time saving to the organization.
Define an open shop.
The employee is not required to join the union, but can at any time.
Define a closed shop
The organization can only hire union employees. “This practice is illegal due to discrimination.”
What can management do to discourage an employee from joining the union?
Management can tell employee of union dues (management cannot legally threaten, discriminate or fire employees for joining a union).
Describe the Wagner Act of 1935
AKA- National Labor Relations Act
Prevents management from taking unfair actions against employees who wish to join unions.
Describe the Occupational Safety and Health Act
Employers must provide a place of employment that is free of recognizable hazards that could cause death or serious physical harm. (OSHA does inspections but does not design programs for safety or maintenance)
Describe Equal Employment Opportunity Legislation
Prohibits employment or advancing discrimination against race, color, religion, sex or national origin. Based on Title VII of the Civil Rights Act of 1964
