Management & Leadership Quality Foundation Flashcards
Learn Section 2 of CQE BOK
Who preached four absolutes of quality management?
Phillips Crosby
What are the four absolutes of quality management?
1) Quality means conformance to requirements
2) Quality comes from prevention
3) The quality performance standard is zero defects
4) Quality measurement is the price of nonconformance
Who was considered the founder of the third wave of the industrial revolution
Dr. W. Edwards Deming
Who developed the 14 Obligations of Top Management?
Dr. W. Edward Deming
TQC philosophy maintains that…
…all areas of the company must be involved in the quality effort.
The fishbone diagram is also known as…
the Ishikawa diagram
What is the Juran Trilogy?
- Quality Planning
- Quality Control
- Quality Improvement
Assignable variation and chance cause variation were categories developed by______ to categorize problems. He used ______ _____ to monitor processes and identify when processes were in a state of ______ ________
Dr. Walter A. Shewart, control charts, statistical control
Known as the “Father of Quality?”
Dr. Genichi Taguchi
Introduced Six Sigma to Motorola in 1986 as a quality measure.
Bill Smith
Founded the Six Sigma Academy in 1994
Mikel Harry and Richard Schroeder
The Godfather of SixSigma
Mikel Harry
What are Lean techniques?
The systemic identification and elimination of waste
The implementation of the concepts of continuous flow
Customer Pull
What are some of the benefits of the Lean Production System?
Lower production costs Fewer personnel Quicker product development High Quality Higher Profitability Greater system flexibility
The total quality effort stresses
Customer Satisfaction is key Defects must be prevented Manufacturing assumes responsibility for quality assurance The process must be controlled Every one participates in quality Quality is designed into the product TQ is a group activity Respect for humanity Adopt a revolutionary rate of quality improvement
