Management: Leadership and Management

Question 1

Management

Answer 1

Management is the process how plans are made and resources are organised to achieve objectives.

Question 2

Management Activities

Answer 2

Planning,Organising,Controlling

Question 3

Management skills

Answer 3

Leading, Motivating, Communicating

Question 4

Management Characteristics

Answer 4

Time Management, Decisiveness, Hard Working, Flexible, People Person

Question 5

Time Management

Answer 5

Prioritise and delegate tasks- Example- delegate responsibility to your goalkeeping coach to work with the keepers while you sort out the rest of the team, ensure jobs get done on time, schedule and monitor jobs. This enables the business to be efficient and remain competitive

Question 6

Decisiveness

Answer 6

Make decisions and take action if needed

Question 7

Hard Working

Answer 7

Must be prepared to put in long hours, have a high work ethic, this will set an example for employees around them

Question 8

Flexible

Answer 8

Capable to adapt to changing circumstances- example difficult customer, somebody needing emergency time off

Question 9

People Person

Answer 9

Managers tend to spend a lot of time with employees, suppliers, other business owners, and customers. For this reason they need to be good with people

Question 10

Leadership

Answer 10

Leadership is the ability to influence the behaviour and actions of others in the pursuit of certain goals through guidance, communication, and delegation. Example- a team captain

Question 11

Delegation

Answer 11

Delegation means the assignment of authority/power to another person. It is generally assigned from a manager to a subordinate, to undertake a specific work task or project
Example- delegate responsibility to your goalkeeping coach to work with the keepers while you sort out the rest of the team in football.

Question 12

Benefits of Delegation

Answer 12

• Manager is not required to do all the work and has more time for strategic planning.
• Task/project may be completed to a higher standard due to the level of personal care
• Work gets done faster
• Accountability provided by delegation
• Increased employee motivation from job enrichment/ improved staff morale
• Good way to train employees for management

Question 13

Autocratic Leadership

Answer 13

Autocratic Leadership is a leadership style characterized by individual control over all decisions and little input from group members. Autocratic leaders typically make choices based on their ideas and judgments and rarely accept advice from followers. They often motivate through fear and intimidation. Example: Hitler

Question 14

Democratic Leadership

Answer 14

Democratic Leadership is when workers take a more participative role in the decision-making process. Everyone is given the opportunity to participate, ideas are exchanged freely, and discussion is encouraged. While the democratic process tends to focus on group equality and the free flow of ideas, the lead of the group is still there to offer guidance and control. Democratic leadership tends to lead to higher staff morale and motivation. Example: Barack Obama

Question 15

Laissez Faire Leadership

Answer 15

Laissez Faire Leadership is when leaders are hands-off and allow group members to make the decisions. Managers act as facilitators and provide targets and resources for the workers and then allow them to get on with the work themselves. Example: Warren Buffet

Question 16

Motivation

Answer 16

Motivation is a way of getting people to do something. It can encourage people to work hard and give their best in a specific role if properly motivated.

Question 17

Maslow’s Hierarchy of Needs

Answer 17

Maslow stated that people’s needs motivate them. Maslow put forward a theory on motivation based on a hierarchy of needs. As one need is satisfied then the need immediately above it on the pyramid becomes the dominant motivator/takes precedence.

Question 18

Psychological Needs

Answer 18

These are the basic needs we need to stay alive such as food and water. A worker satisfies this need by spending their wage/salary on these goods and will be motivated to work to achieve support themselves at this level

Question 19

Safety and Security

Answer 19

These are the needs to feel safe and secure in our own lives. Our employers meet these needs by ensuring that we work in a safe environment

Question 20

Love and Belonging

Answer 20

You begin to fit in in your job. We get along with our peers and feel part of the team. If you don’t have this in your job you may start to feel alone and isolated from everyone else and therefore may look to leave.

Question 21

Self-Esteem

Answer 21

You now want recognition for your work- you want to feel important and valued. This can come through the possibility of promotion or pay rises for work that is being done

Question 22

Self-Actualisation

Answer 22

You are fulfilling your true potential. You are motivated and are working in a job that is both challenging and fulfilling for you. Failure to know that this level is in reach may lead to demotivation amongst staff, however if you reach this stage you are being all you can be.

Question 23

Theory X

Answer 23

Theory X managers believe that their employees:
• Don’t like to work
• Are lazy
• Have no ambition
• Like to be told what to do
• Are only motivated for the money

Question 24

Theory Y

Answer 24

Theory Y managers are the opposite. They believe their employees:
• Like working
• They have ambition
• Want responsibility
• Like more challenging work