Management/Laws Flashcards

1
Q

Law for:
-min wage
-paid leave
-compensation
-safe working environment
-no more than 38 hrs/wk

A

Fair Work Act 2009

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2
Q

-secures health and safety of workers and workplaces

-minimizes risks, PPE

A

Work Health and Safety Act 2011

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3
Q

-standards under fair work act

-set leave & holidays

A

national employment standards (NES)

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4
Q

-employeers have to pay contributions on top of salary/wages

-1992 (OG)

-11.5%

A

Superannuation Guarantee

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5
Q

-1992

-unlawful to discriminate employment, education, using services, housing or accessing public places due to disability

A

Disability Discrimination Act (DAA)

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6
Q

no discrim bc of race, color, descent, national or ethnic origin or immigrant status
-1975

A

Racial Discrimination Act 1975

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7
Q

-sexual orientation, gender, relationship status, preg/breastfeeding
-1984

A

sex discrimination act

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8
Q

-protects older workers discrim/older abuse
-2004

A

Age discrimination act

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9
Q

-1986
-established commission who:
human rights breaches, lobbies govt for new laws & provides reviews

A

Australian Human Rights Commission Act

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10
Q

Planning, Organizing, Staff, Directing, Control/Eval

A

Management Functions

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11
Q

Mgmt function that:
-plans
-policies
-procedures
-objectives
-SWOT analysis

A

Planning

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12
Q

strengths, weaknesses, opportunities, threats

A

SWOT analysis

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13
Q

necessary workforce to carry out prod of goods/services in specific timeframe

A

staffing production schedule

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14
Q

of employees manager can effectively mg

A

span of control

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15
Q

-financial statement

-snapshot of financial health at specific point in time

-measures operational effectiveness

A

Balance Sheet

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16
Q

AR, inventory, property, equipment

17
Q

Loans & debts

A

liabilities

18
Q

value of what you own

19
Q

-accounting formula
-ALE

A

assets = liabilities + equity

20
Q

-forecasts future income, costs & profit

A

operating budget

21
Q

outlines long term expenditures

ex: buildings, machines, tech

A

capital budget

22
Q

doesn’t build on existing budget, starts from scratch

A

zero based budget

23
Q

-based on consistent revenue
-assumes no changes

A

fixed budget

24
Q

-can be adjusted based on varying revenues

A

flexible budget

25
costs not affected by changes in sales/incomes ex: rent, insurance
fixed costs
26
-cost proportional to sales ex: ingredients, food containers
variable costs
27
costs that don't directly contribute to product or service
indirect cost
28
cost do directly contribute to product
direct costs
29
expenses already incurred that can't be recovered ex: college degree
sunk costs
30
power types assoc w employee satisfaction
expert & referent
31
Plan, Do, Study, Act -increase performance and cust sat
Total Quality Management
32
quality improvement for process optimization -looks for ways to eliminate errors
six sigma
33
4 P's of marketing mix
Product, Price, Promotion, Place