MANAGEMENT KEY CONCEPTS Flashcards
the art of maximizing productivity by using and developing people’s talent while providing them with self-enrichment and opportunities for growth
management
Management is also concerned with the __ and __ of resources to accomplish tasks and achieve objectives.
allocation and use
Knowledge about origins of various management
approaches and insights concerning __ __ that have been most effective can help pharmacist managers focus on management approaches that work and avoid those that do not.
conceptual framework
Although management fundamentals may be similar from organization to organization, the __ __ __ are those who understand the context in which their organization exist, the organization unique culture and the industry and the organization-specific knowledge required to get things done
most effective managers
Strong managers surround themselves with talented people and develop these individuals into __ team members who can translate vision into reality
high-performing
Although competitive and equitable pay matters
and money can be a __, it rarely matters
most to employees.
demotivator
true or false: Interesting, challenging, purposeful work recognition and appreciation, sense of accomplishment, and growth opportunities to acquire new knowledge and build relationships with others matter most.
true
serves as both a preventive and a corrective measure
feedback
a mechanism not only to help identify and develop solutions to potential work-related problems but also to get assignments back on track when problems arise or when mistakes are made
feedback
one of the most important management competencies and includes the sharing of information through verbal means, body language, written documents, and presentations
communication
Effective managers are__ __, they might
possibly prevent all emergencies, but they can take
steps to minimize surprises.
good planners
true or false: Although crisis-level events are generally considered positive, they can open doors to move positive opportunities and possibilities.
false; crisis-level events are considered negative
Delegation is most effective when managers:
⬛ Entrust employees with a job
⬛ Give employees adequate freedom to get a job done
⬛ Provide employees with the appropriate level of support
⬛ Hold employees accountable to produce desirable outcomes
the process of consciously working with your boss to obtain the best possible results
managing up
a method for developing a positive and effective working relationship with your boss
managing up
