INTRODUCTION TO MANAGEMENT Flashcards
specializes in dealing with time and human relationships as they arise in organizations
management
Management is an attempt to create a __ __, keeping the past and
the present in mind.
desirable future
is practiced in and reflects a particular historical area
management
is a practice that produces
consequences and effects that emerge over time
management
Managers act in relationships that are ___ series; each
party is influenced by the other.
two-way
they juggle multiple simultaneous relationships
managers
Effective __ __ and/or __ __ is a key ingredient to the success of
the community, hospital pharmacy or any drug establishment in light of the rapidly changing pharmaceutical healthcare marketing arena.
pharmaceutical management and/or pharmaceutical administration
Managing a pharmacy requires what?
focus
It is a conscious, organized effort to harness all the resources available as well as using them to attain the goals of the pharmacy effectively and efficiently.
Managing
The use of strategic planning both in hospital and community settings results in:
a. Higher sales and profitability
b. More clinical or value-added services
c. Better administrative, distributive, and clinical performance especially in hospitals
What among the departments/groups has a positive impact on the commitment of pharmacist?
interdependence
A good __ __ deals with issues regarding third-party
payers. He/she must identify which payer can afford the provision of
quality patient care.
pharmacy manager
The __ __ pharmacy manager looks for other
opportunities to generate additional revenue and decrease expenses,
effectively purchasing pharmacy items, proper inventory level, and
having appropriate number and type of personnel needed to do
certain jobs.
management-minded
EIGHT (8) DIMENSIONS OF PHARMACEUTICAL
MANAGEMENT
managerial and entrepreneurial
general management
customer-oriented
results-driven
visionary
people-focused
innovative
effectiveness and efficiency
The executive duties of owners and operators of the
business in getting results done through other people with some degree of calculated risk.
managerial and entrepreneurial
The process of planning, organizing, leading, and
controlling the resources of the firm toward
achieving the desired results relative to organizational goals
general management
The business exists for the purpose of creating a
customer, markets, and satisfying wants.
customer-oriented
The tasks involve performance, productivity,
maximization of profits, and economic results.
results-driven
A complex task of balancing the present and future
demands, bringing the future to the present.
visionary
The business exists because of people, the employees emerging as the firm’s greatest asset.
people-focused
Continuous and little improvement of products and
services, redirecting resources for high-yielding
results, improving and modifying business
operations
innovative
The former means doing the right thing the first time and all the time. Efficiency pertains to the input of effort in all areas of activity.
effectiveness and efficiency
A continuing __ __ __of integrating the efforts of employees, each of whom has his own values and aspirations, into a company program toward achieving desired organizational goals.
complex social process
The exercise of __ __ on other people and getting things done as planned e.g., anticipating people’s needs and providing training to achieve them.
positive influence
The people who are tasked to manage a business or institution, also known as __, are the ones who make things happen.
administrators
a well-rounded and mature individual who encourages other people to work together for a common cause as effectively as possible
manager
works closely on delegation and use of human resources in dividing the total managerial task
management
There are four elements in the total task of management namely:
planning
organizing
leading
controlling
formulation of objectives, programs, policies, procedures, rules, and regulations in order to achieve the goals of the business
planning
activities involved in planning
developing objectives
forecasting
programming
scheduling
budgeting
developing policies
establishing procedures
refers to grouping people, establishing relationship among them, and defining the authority and responsibility that they have
organizing
three steps involved in organizing:
a. grouping of people and identification of the work to be done
b. delegation of authority and responsibility
c. establishment of relationships among people and tasks
the work of the manager to entrust others with responsibility and authority and to create accountability
delegating
the sum of the rights and power assigned to a position
authority
the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards
accountability
determines what positions to be filled
staffing
staffing involves:
• Preparing the job description
• Identifying the sources of potential applicants
• Search, interview and select applicants
• Orienting new employees to their job
• Train and evaluate their performance
It is a highly qualitative process, as such, the manager must have both the technical and knowledge of the jobs to be performed and the feel how people will fit in their new work environement.
staffing
the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans
controlling
Manager, executive, administrator, supervisor, leader are almost __ in the field of management
synonymous
a distinct social process directly related to executive managerial decisions and actions
management
