INTRODUCTION TO MANAGEMENT

Question 1

specializes in dealing with time and human relationships as they arise in organizations

Answer 1

management

Question 2

Management is an attempt to create a __ __, keeping the past and
the present in mind.

Answer 2

desirable future

Question 3

is practiced in and reflects a particular historical area

Answer 3

management

Question 4

is a practice that produces
consequences and effects that emerge over time

Answer 4

management

Question 5

Managers act in relationships that are ___ series; each
party is influenced by the other.

Answer 5

two-way

Question 6

they juggle multiple simultaneous relationships

Answer 6

managers

Question 7

Effective __ __ and/or __ __ is a key ingredient to the success of
the community, hospital pharmacy or any drug establishment in light of the rapidly changing pharmaceutical healthcare marketing arena.

Answer 7

pharmaceutical management and/or pharmaceutical administration

Question 8

Managing a pharmacy requires what?

Answer 8

focus

Question 9

It is a conscious, organized effort to harness all the resources available as well as using them to attain the goals of the pharmacy effectively and efficiently.

Answer 9

Managing

Question 10

The use of strategic planning both in hospital and community settings results in:

Answer 10

a. Higher sales and profitability
b. More clinical or value-added services
c. Better administrative, distributive, and clinical performance especially in hospitals

Question 11

What among the departments/groups has a positive impact on the commitment of pharmacist?

Answer 11

interdependence

Question 12

A good __ __ deals with issues regarding third-party
payers. He/she must identify which payer can afford the provision of
quality patient care.

Answer 12

pharmacy manager

Question 13

The __ __ pharmacy manager looks for other
opportunities to generate additional revenue and decrease expenses,
effectively purchasing pharmacy items, proper inventory level, and
having appropriate number and type of personnel needed to do
certain jobs.

Answer 13

management-minded

Question 14

EIGHT (8) DIMENSIONS OF PHARMACEUTICAL
MANAGEMENT

Answer 14

managerial and entrepreneurial
general management
customer-oriented
results-driven
visionary
people-focused
innovative
effectiveness and efficiency

Question 15

The executive duties of owners and operators of the
business in getting results done through other people with some degree of calculated risk.

Answer 15

managerial and entrepreneurial

Question 16

The process of planning, organizing, leading, and
controlling the resources of the firm toward
achieving the desired results relative to organizational goals

Answer 16

general management

Question 17

The business exists for the purpose of creating a
customer, markets, and satisfying wants.

Answer 17

customer-oriented

Question 18

The tasks involve performance, productivity,
maximization of profits, and economic results.

Answer 18

results-driven

Question 19

A complex task of balancing the present and future
demands, bringing the future to the present.

Answer 19

visionary

Question 20

The business exists because of people, the employees emerging as the firm’s greatest asset.

Answer 20

people-focused

Question 21

Continuous and little improvement of products and
services, redirecting resources for high-yielding
results, improving and modifying business
operations

Answer 21

innovative

Question 22

The former means doing the right thing the first time and all the time. Efficiency pertains to the input of effort in all areas of activity.

Answer 22

effectiveness and efficiency

Question 23

A continuing __ __ __of integrating the efforts of employees, each of whom has his own values and aspirations, into a company program toward achieving desired organizational goals.

Answer 23

complex social process

Question 24

The exercise of __ __ on other people and getting things done as planned e.g., anticipating people’s needs and providing training to achieve them.

Answer 24

positive influence

Question 25

The people who are tasked to manage a business or institution, also known as __, are the ones who make things happen.

Answer 25

administrators

Question 26

a well-rounded and mature individual who encourages other people to work together for a common cause as effectively as possible

Answer 26

manager

Question 27

works closely on delegation and use of human resources in dividing the total managerial task

Answer 27

management

Question 28

There are four elements in the total task of management namely:

Answer 28

planning organizing leading controlling

Question 29

formulation of objectives, programs, policies, procedures, rules, and regulations in order to achieve the goals of the business

Answer 29

planning

Question 30

activities involved in planning

Answer 30

developing objectives forecasting programming scheduling budgeting developing policies establishing procedures

Question 31

refers to grouping people, establishing relationship among them, and defining the authority and responsibility that they have

Answer 31

organizing

Question 32

three steps involved in organizing:

Answer 32

a. grouping of people and identification of the work to be done b. delegation of authority and responsibility c. establishment of relationships among people and tasks

Question 33

the work of the manager to entrust others with responsibility and authority and to create accountability

Answer 33

delegating

Question 34

the sum of the rights and power assigned to a position

Answer 34

authority

Question 35

the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards

Answer 35

accountability

Question 36

determines what positions to be filled

Answer 36

staffing

Question 37

staffing involves:

Answer 37

• Preparing the job description • Identifying the sources of potential applicants • Search, interview and select applicants • Orienting new employees to their job • Train and evaluate their performance

Question 38

It is a highly qualitative process, as such, the manager must have both the technical and knowledge of the jobs to be performed and the feel how people will fit in their new work environement.

Answer 38

staffing

Question 39

the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans

Answer 39

controlling

Question 40

Manager, executive, administrator, supervisor, leader are almost __ in the field of management

Answer 40

synonymous

Question 41

a distinct social process directly related to executive managerial decisions and actions

Answer 41

management