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PMNL111 > INTRODUCTION TO MANAGEMENT > Flashcards

INTRODUCTION TO MANAGEMENT Flashcards

1
Q

specializes in dealing with time and human relationships as they arise in organizations

A

management

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2
Q

Management is an attempt to create a __ __, keeping the past and
the present in mind.

A

desirable future

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3
Q

is practiced in and reflects a particular historical area

A

management

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4
Q

is a practice that produces
consequences and effects that emerge over time

A

management

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5
Q

Managers act in relationships that are ___ series; each
party is influenced by the other.

A

two-way

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6
Q

they juggle multiple simultaneous relationships

A

managers

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7
Q

Effective __ __ and/or __ __ is a key ingredient to the success of
the community, hospital pharmacy or any drug establishment in light of the rapidly changing pharmaceutical healthcare marketing arena.

A

pharmaceutical management and/or pharmaceutical administration

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8
Q

Managing a pharmacy requires what?

A

focus

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9
Q

It is a conscious, organized effort to harness all the resources available as well as using them to attain the goals of the pharmacy effectively and efficiently.

A

Managing

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10
Q

The use of strategic planning both in hospital and community settings results in:

A

a. Higher sales and profitability
b. More clinical or value-added services
c. Better administrative, distributive, and clinical performance especially in hospitals

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11
Q

What among the departments/groups has a positive impact on the commitment of pharmacist?

A

interdependence

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12
Q

A good __ __ deals with issues regarding third-party
payers. He/she must identify which payer can afford the provision of
quality patient care.

A

pharmacy manager

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13
Q

The __ __ pharmacy manager looks for other
opportunities to generate additional revenue and decrease expenses,
effectively purchasing pharmacy items, proper inventory level, and
having appropriate number and type of personnel needed to do
certain jobs.

A

management-minded

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14
Q

EIGHT (8) DIMENSIONS OF PHARMACEUTICAL
MANAGEMENT

A

managerial and entrepreneurial
general management
customer-oriented
results-driven
visionary
people-focused
innovative
effectiveness and efficiency

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15
Q

The executive duties of owners and operators of the
business in getting results done through other people with some degree of calculated risk.

A

managerial and entrepreneurial

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16
Q

The process of planning, organizing, leading, and
controlling the resources of the firm toward
achieving the desired results relative to organizational goals

A

general management

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17
Q

The business exists for the purpose of creating a
customer, markets, and satisfying wants.

A

customer-oriented

18
Q

The tasks involve performance, productivity,
maximization of profits, and economic results.

A

results-driven

19
Q

A complex task of balancing the present and future
demands, bringing the future to the present.

A

visionary

20
Q

The business exists because of people, the employees emerging as the firm’s greatest asset.

A

people-focused

21
Q

Continuous and little improvement of products and
services, redirecting resources for high-yielding
results, improving and modifying business
operations

A

innovative

22
Q

The former means doing the right thing the first time and all the time. Efficiency pertains to the input of effort in all areas of activity.

A

effectiveness and efficiency

23
Q

A continuing __ __ __of integrating the efforts of employees, each of whom has his own values and aspirations, into a company program toward achieving desired organizational goals.

A

complex social process

24
Q

The exercise of __ __ on other people and getting things done as planned e.g., anticipating people’s needs and providing training to achieve them.

A

positive influence

25
Q

The people who are tasked to manage a business or institution, also known as __, are the ones who make things happen.

A

administrators

26
Q

a well-rounded and mature individual who encourages other people to work together for a common cause as effectively as possible

A

manager

27
Q

works closely on delegation and use of human resources in dividing the total managerial task

A

management

28
Q

There are four elements in the total task of management namely:

A

planning
organizing
leading
controlling

29
Q

formulation of objectives, programs, policies, procedures, rules, and regulations in order to achieve the goals of the business

A

planning

30
Q

activities involved in planning

A

developing objectives
forecasting
programming
scheduling
budgeting
developing policies
establishing procedures

31
Q

refers to grouping people, establishing relationship among them, and defining the authority and responsibility that they have

A

organizing

32
Q

three steps involved in organizing:

A

a. grouping of people and identification of the work to be done
b. delegation of authority and responsibility
c. establishment of relationships among people and tasks

33
Q

the work of the manager to entrust others with responsibility and authority and to create accountability

A

delegating

34
Q

the sum of the rights and power assigned to a position

A

authority

35
Q

the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards

A

accountability

36
Q

determines what positions to be filled

A

staffing

37
Q

staffing involves:

A

• Preparing the job description
• Identifying the sources of potential applicants
• Search, interview and select applicants
• Orienting new employees to their job
• Train and evaluate their performance

38
Q

It is a highly qualitative process, as such, the manager must have both the technical and knowledge of the jobs to be performed and the feel how people will fit in their new work environement.

A

staffing

39
Q

the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans

A

controlling

40
Q

Manager, executive, administrator, supervisor, leader are almost __ in the field of management

A

synonymous

41
Q

a distinct social process directly related to executive managerial decisions and actions

A

management

PMNL111 (3 decks)

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