Management Exam 2

Question 1

Three I’s of communication

Answer 1

Information, ideas and instructions

Question 2

Coaching vs couseling

Answer 2

Coaching focuses on abilities while counseling focuses on attitudes

Question 3

Four types of responses

Answer 3

Advising, deflecting, probing and reflecting

Question 4

Two types of negotiation

Answer 4

Distributive (win-lose), integrative (win-win)

Question 5

ZOPA

Answer 5

Zone of possible agreement, boundaries for the negotiation

Question 6

BATNA

Answer 6

Best alternative to a negotiated agreement, do you need to make this deal

Question 7

Six primary charcter traits in management

Answer 7

Self esteem, locus of control, inversion/extroversion, authoratarianism, dogmatism and dependability

Question 8

Clan culture characteristics

Answer 8

Strong internal focus, cohesion, shared values

Question 9

Adhocracy culture characteristics

Answer 9

External focus, entrepreneurial, creative

Question 10

Hierarchy culture characteristics

Answer 10

Formal, structured, efficient, internal focus

Question 11

Market culture characteristics

Answer 11

Emphasis on stability, control, focus on relationships with all stake holders