Management Exam 1 Flashcards
Big 4 of management
Planning, organizing, controlling, and leading
A group is…
Any # of people who interact with eachother, are aware of eachother and percieve themselves as a group
Formal group development stages (4)
- Acceptance stage
- Communication and decision-making stage
- Group solidrity stage
- Group control stage
A team is…
…a type of group whose members influence one another toward accomplishing organizational goals and objectives
Main stages of team development (5)
- Forming
- Storming
- Norming
- Performing
- Adjourning
Five Dysfunctions of a team
- Inattention to results
- Avoidance of accountability
- Lack of commitment
- Fear of conflict
- Absence of trust
You can develop trust through…
…active listening, keeping your word and speaking candidly
Meetings are where…
…direction is set, decisions are made and milestones are managed
5 Ps of effective meetings
Purpose
Participants
Plan
Participation
Perspective
SMART objectives should be…
Specific, Measureable, Attainable, Realistic and Time-bound
Control is the management function that involves…
…monitoring activities to ensure that they’re being accomplished as planned and correcting any significant deviations
3 Steps in control process
- Measure actual performance
- Compare actual performance against expectations
- Correction implemented by management in response to any variances
Possible corrective actions (4)
- Learn/Do nothing
- Take action to correct for underperformance
- Revise the standard
- Revise the workplan
Types of controls (time)
- Feedforward (preventative)
- Concurrent (corrective in tandem)
- Feedback (after the fact)
PESTEL model for external factors
Political
Economic
Sociocultural
Technological
Ecological
Legal
