Management Ch. 5

Question 1

Manager

Answer 1

someone whose primary work responsibilities are a part of the management process

Question 2

Management

Answer 2

process of planning, organizing, leading, and controlling an organization’s resources to achieve its goals

Question 3

Planning

Answer 3

management process of determining what an organization needs to do and how best to get it done

Question 4

Organizing

Answer 4

management process of determining how best to arrange an organization’s resources and activities into a coherent structure

Question 5

Leading

Answer 5

management process of guiding and motivating employees to meet an organization’s objectives

Question 6

Controlling

Answer 6

management process of monitoring an organization’s performance to ensure that it is meeting its goals

Question 7

Top Manager

Answer 7

manager responsible for a firm’s overall performance and effectiveness

Question 8

Middle Manager

Answer 8

manager responsible for implementing the strategies and working toward the goals set by top managers

Question 9

First-Line Manager

Answer 9

manager responsible for supervising the work of employees

Question 10

Interpersonal Roles

Answer 10

a category of managerial roles, including

figurehead, leader, and liaison

Question 11

Informational Roles

Answer 11

a category of managerial roles, including monitor, disseminator, and spokesperson

Question 12

Decisional Roles

Answer 12

a category of managerial roles, including entrepreneur, disturbance handler, resource allocator, and negotiator

Question 13

Technical Skills

Answer 13

skills needed to perform specialized tasks

Question 14

Human Relations Skills

Answer 14

skills in understanding and getting along with people

Question 15

Conceptual Skills

Answer 15

abilities to think in the abstract, diagnose
and analyze different situations, and see
beyond the present situation

Question 16

Decision-Making Skills

Answer 16

skills in defining problems and selecting

the best courses of action

Question 17

Time Management Skills

Answer 17

skills associated with the productive use of time

Question 18

Strategic Management

Answer 18

process of helping an organization maintain an effective alignment with its environment

Question 19

Goal

Answer 19

objective that a business hopes and plans to achieve

Question 20

Strategy

Answer 20

broad set of organizational plans for implementing the decisions made for achieving organizational goals

Question 21

Mission Statement

Answer 21

organization’s statement of how it will achieve its purpose in the environment in which it conducts its business

Question 22

Long-Term Goal

Answer 22

goal set for an extended time, typically five

years or more into the future

Question 23

Intermediate Goal

Answer 23

goal set for a period of one to five years into the future

Question 24

Short-Term Goal

Answer 24

goal set for the near future

Question 25

Corporate Strategy

Answer 25

strategy for determining the firm’s overall attitude toward growth and the way it will manage its businesses or product lines

Question 26

Business (or Competitive) Strategy

Answer 26

strategy, at the business-unit or product-line level, focusing on improving a firm’s competitive position

Question 27

Functional Strategy

Answer 27

strategy by which managers in specific areas decide how best to achieve corporate goals through productivity

Question 28

Strategy Formulation

Answer 28

creation of a broad program for defining

and meeting an organization’s goals

Question 29

Strategic Goal

Answer 29

goal derived directly from a firm’s mission statement

Question 30

SWOT Analysis

Answer 30

identification and analysis of organizational strengths and weaknesses and environmental opportunities and threats as part of strategy formulation

Question 31

Environmental Analysis

Answer 31

process of scanning the business environment for threats and opportunities

Question 32

Organizational Analysis

Answer 32

process of analyzing a firm’s strengths and weaknesses

Question 33

Strategic Plan

Answer 33

plan reflecting decisions about resource allocations, company priorities, and steps needed to meet strategic goals

Question 34

Tactical Plan

Answer 34

generally short-term plan concerned with implementing specific aspects of a company’s strategic plans

Question 35

Operational Plan

Answer 35

plan setting short-term targets for daily, weekly, or monthly performance

Question 36

Contingency Planning

Answer 36

identifying aspects of a business or its environment that might entail changes in strategy

Question 37

Crisis Management

Answer 37

organization’s methods for dealing with

emergencies

Question 38

Corporate Culture

Answer 38

the shared experiences, stories, beliefs, and norms that characterize an organization