Management and Supervision Flashcards
What are 4 general management tasks?
- Planning
- Organizing
- Motivating
- Controlling
What are the 4 management styles?
- directing
- delegating
- supportive
- coaching
Describe a directing management style
telling someone how to complete a task and when to do it
When should a directing management style be used?
When decisions need to be made immediately, there are few risks, and/or staff commitment is irrelevant
Give 2 examples of a directing management style in PT
- assigning patients to therapists
- determining lunch or break schedules
Describe a delegating management style
assigning tasks to others that might be considered beyond the scope of the employee
When should a delegating management style be used?
When time commitments need to be kept and/or staff are eager to do more than what is required of their job
Give 3 examples of a delegating management style in PT
- asking a therapist to take a lead on a project
- volunteering for a difficult patient
- when it appears the staff person needs a new challenge
Describe a supportive management style
Collegial style for the manager to work alongside the staff.
Supportive managers are concerned about “feelings”
When should a supportive management style be used?
When staff need motivation or more confidence
Give 2 examples of a supportive management style in PT
- When mentoring students or staff
- when providing support for staff in new situations or changes in policy
Describe a coaching management style
It is a combination of directing and supporting and requires good two-way communication between staff and manager
When should a coaching management style be used?
When the staff desires to improve in a parameter or is willing to try something new
Give an example of a coaching management style in PT
When training a person in the use of a new modality, computer software, or exercise regimen
Describe the difference between transactional and transformational management styles
- Transactional style rewards the staff in return for compliance (bonus incentives)
- Transformational style focuses on the staff and attitude development to improve their knowledge and skill
What are 4 alternatives to an organizational hierarchy management system?
- circle of influence
- matrix management
- distributed leadership
- small teams
Describe how a circle of influence works
All employees are seen as equal and each focuses on the important things under his or her own control.
Describe how a matrix management works
The organization is managed by a “steering” council with horizontal governance to create strategic plans and missions
In what type of setting does matrix management work best?
In project management.
Example: home health agency (patient = the project; interdisciplinary care professionals = the matrix team)
Describe how a distributed leadership works
Individuals within the organization take responsibility and leadership without resorting to a hierarchy of commands
Describe how small teams work
a small number of people charged with making meaningful work-related decisions
What are the 3 generic types of small teams?
- functional operating team
- cross-functional team
- self-managed work team
Describe the role of the functional operating team
Deals with operational matters that are usually continuous
What are functional operating teams commonly formed to manage?
The delivery of services to various categories of patients
What is the purpose of a cross-functional team?
to improve coordination between distinct but interdependent organization subunits and external stakeholders
How does a cross-functional team differ from a functional operating team?
- inclusion of members from outside of the organization
- formed for a limited duration
- high level of autonomy over its work procedures
- members have diverse backgrounds, experience, and expertise
- membership may change due to changing nature of the teams’ work
Give an example of a cross-functional team
A home health PT, OT, nurse, social worker, case manager, DME vendor, and a meals-on-wheels rep
What are some examples of a self-managed team responsibilities?
- making hiring decisions
- determining work schedules
- setting productivity goals
What are the 5 levels of Collins’ leadership hierarchy?
Level 5: Executive Level 4: Effective Leader Level 3: Competent Manager Level 2: Contributing Team Member Level 1: Highly Capable Individual
What type of leader (according to Collins’ leadership hierarchy) builds greatness through a combination of personal humility plus professional will?
executive
What type of leader (according to Collins’ leadership hierarchy) catalyzes commitment and stimulates others to high performance standards?
effective leader
What type of leader (according to Collins’ leadership hierarchy) organizes people and other resources toward the efficient completion of objectives?
competent manager
What type of leader (according to Collins’ leadership hierarchy) contributes to the achievement of group activities and works well with others?
contributing team member
What type of leader (according to Collins’ leadership hierarchy) makes productive contributions to group efforts and demonstrates good work habits?
highly capable individual
