Management and Supervision

Question 1

What are 4 general management tasks?

Answer 1

• Planning
• Organizing
• Motivating
• Controlling

Question 2

What are the 4 management styles?

Answer 2

• directing
• delegating
• supportive
• coaching

Question 3

Describe a directing management style

Answer 3

telling someone how to complete a task and when to do it

Question 4

When should a directing management style be used?

Answer 4

When decisions need to be made immediately, there are few risks, and/or staff commitment is irrelevant

Question 5

Give 2 examples of a directing management style in PT

Answer 5

• assigning patients to therapists

- determining lunch or break schedules

Question 6

Describe a delegating management style

Answer 6

assigning tasks to others that might be considered beyond the scope of the employee

Question 7

When should a delegating management style be used?

Answer 7

When time commitments need to be kept and/or staff are eager to do more than what is required of their job

Question 8

Give 3 examples of a delegating management style in PT

Answer 8

• asking a therapist to take a lead on a project
• volunteering for a difficult patient
• when it appears the staff person needs a new challenge

Question 9

Describe a supportive management style

Answer 9

Collegial style for the manager to work alongside the staff.

Supportive managers are concerned about “feelings”

Question 10

When should a supportive management style be used?

Answer 10

When staff need motivation or more confidence

Question 11

Give 2 examples of a supportive management style in PT

Answer 11

• When mentoring students or staff

- when providing support for staff in new situations or changes in policy

Question 12

Describe a coaching management style

Answer 12

It is a combination of directing and supporting and requires good two-way communication between staff and manager

Question 13

When should a coaching management style be used?

Answer 13

When the staff desires to improve in a parameter or is willing to try something new

Question 14

Give an example of a coaching management style in PT

Answer 14

When training a person in the use of a new modality, computer software, or exercise regimen

Question 15

Describe the difference between transactional and transformational management styles

Answer 15

• Transactional style rewards the staff in return for compliance (bonus incentives)
• Transformational style focuses on the staff and attitude development to improve their knowledge and skill

Question 16

What are 4 alternatives to an organizational hierarchy management system?

Answer 16

• circle of influence
• matrix management
• distributed leadership
• small teams

Question 17

Describe how a circle of influence works

Answer 17

All employees are seen as equal and each focuses on the important things under his or her own control.

Question 18

Describe how a matrix management works

Answer 18

The organization is managed by a “steering” council with horizontal governance to create strategic plans and missions

Question 19

In what type of setting does matrix management work best?

Answer 19

In project management.

Example: home health agency (patient = the project; interdisciplinary care professionals = the matrix team)

Question 20

Describe how a distributed leadership works

Answer 20

Individuals within the organization take responsibility and leadership without resorting to a hierarchy of commands

Question 21

Describe how small teams work

Answer 21

a small number of people charged with making meaningful work-related decisions

Question 22

What are the 3 generic types of small teams?

Answer 22

• functional operating team
• cross-functional team
• self-managed work team

Question 23

Describe the role of the functional operating team

Answer 23

Deals with operational matters that are usually continuous

Question 24

What are functional operating teams commonly formed to manage?

Answer 24

The delivery of services to various categories of patients

Question 25

What is the purpose of a cross-functional team?

Answer 25

to improve coordination between distinct but interdependent organization subunits and external stakeholders

Question 26

How does a cross-functional team differ from a functional operating team?

Answer 26

• inclusion of members from outside of the organization
• formed for a limited duration
• high level of autonomy over its work procedures
• members have diverse backgrounds, experience, and expertise
• membership may change due to changing nature of the teams’ work

Question 27

Give an example of a cross-functional team

Answer 27

A home health PT, OT, nurse, social worker, case manager, DME vendor, and a meals-on-wheels rep

Question 28

What are some examples of a self-managed team responsibilities?

Answer 28

• making hiring decisions
• determining work schedules
• setting productivity goals

Question 29

What are the 5 levels of Collins’ leadership hierarchy?

Answer 29

Level 5: Executive
Level 4: Effective Leader
Level 3: Competent Manager
Level 2: Contributing Team Member
Level 1: Highly Capable Individual

Question 30

What type of leader (according to Collins’ leadership hierarchy) builds greatness through a combination of personal humility plus professional will?

Answer 30

executive

Question 31

What type of leader (according to Collins’ leadership hierarchy) catalyzes commitment and stimulates others to high performance standards?

Answer 31

effective leader

Question 32

What type of leader (according to Collins’ leadership hierarchy) organizes people and other resources toward the efficient completion of objectives?

Answer 32

competent manager

Question 33

What type of leader (according to Collins’ leadership hierarchy) contributes to the achievement of group activities and works well with others?

Answer 33

contributing team member

Question 34

What type of leader (according to Collins’ leadership hierarchy) makes productive contributions to group efforts and demonstrates good work habits?

Answer 34

highly capable individual