Management and Decision Making Flashcards
What does performance improvement refer to?
the methodology used to improve performance of organizations and individuals within those organizations
What is performance improvement driven by?
data
What does performance improvement start with?
A root cause analysis
What is performance management?
A defined process for management by which an organization involves employees, as individuals and members of a group, in improving organizational effectiveness toward the accomplishment of its mission and goals
What does quality improvement refer to?
The use of data driven methodologies to define and close the gap between the current and expected performance outcomes using performance management to address system deficiencies that generates a broader range of interventions than performance improvement
What are 3 methodologies management will take to approach the decision-making process?
- Project management
- Operational planning
- Business planning
The methodology of decision making is guided by what 2 elements?
- Organizational Culture
2. Management Style
What are 2 aspects of the organizational culture that one must keep in mind?
- Sociability
- Solidarity
Define sociability
How well do employees get along
Define solidarity
Measure of organization’s ability to pursue shared objectives quickly and effectively
What are the 5 management styles?
- Commander Model
- Change model
- Collaborative Model
- Cultural Model
- Crescive/Grow Model
Describe the commander model
Management style characterized by top-down thinking by the CEO
Describe the change model
a strategic planning model where upper management’s style is to include multiple level managers in the process
Describe the collaborative model
group oriented planning using techniques like brainstorming used by management to broaden thinking
Describe the cultural model
management style that is collaborative and seeks input from all levels of the organization
Describe the crescive/grow model
management style somewhat opposite of the commander model as this is a bottom-up approach that includes input from the direct service/clinical providers (PTs) of the organization
What can be defined as a data driven method to improve organizational performance and individual performance?
Performance Improvement
The emphasis of a performance improvement is on what?
the CAUSE
What is a root cause analysis?
a technique used with performance improvement that identifies the conditions that initiate an undesired state
i.e. “What started us down the wrong path?”
What can be defined as a data driven method to define and close the gap between the current state and expected performance outcomes?
Quality Improvement
The emphasis of a quality improvement is on what?
the PROCESS
What is an example of a situation analysis tool associated with quality improvement?
The Ishikawa’s Fish bone diagram
Total Quality Management is a management technique devoted to what?
exceeding customers expectations
What is a process analysis used to understand?
All or part of a work process
