Management and Planning

Question 1

What are the four groups of management skills

Answer 1

1. Organizational Skills
2. People Skills
3. Financial Management Skills
4. Technical Skills

Question 2

Four groups of management skills:
Organizational Skills

Answer 2

Ability to conceptualize and apply the
management process, systematize work
flow and communicate with co-workers.

Question 3

Four groups of management skills:
People Skills

Answer 3

▪ Understanding theories of human needs. ▪ Motivation skills.

Question 4

Four groups of management skills:
Financial Management Skills

Answer 4

Effective use and accounting for the
monetary assets of the laboratory

Question 5

Four groups of management skills:
Technical Skills

Answer 5

Synthesis of the first 3 skills and the
management of physical resources into
operational parameter.

Question 6

What are the indicators of Poor Planning:

Answer 6

1. Late submission of results/reports.
2. Idle machines.
3. Some machines doing jobs that should be done by
   smaller machines.
4. Some laboratory personnel overworked, others are
   underworked.
5. Skilled workers doing unskilled work.
6. Laboratory/personnel fumbling on jobs for which
   they have not been trained.

Question 7

What are the benefits of Good Planning

Answer 7

1. Jobs turn out on time.
2. Good relationship with other departments.
3. People using their highest skills.
4. Workers know how their jobs fit into the total pattern.
5. Machines doing their proper jobs.
6. Equipment in good shape.
7. Materials available.
8. Waste kept to a minimum.

Question 8

What are the 8 Hierarchy of Plans

Answer 8

1. Purpose or Mission
2. Objectives
3. Strategies
4. Policies
5. Procedures
6. Rules
7. Programs
8. Budget

Question 9

States the purpose of the organization and its main
reason of existence.

Answer 9

Hierarchy of Plans:
What is Purpose or Mission

Question 10

Objectives or goals are the end toward which planning, organizing, staffing, leading and controlling are aimed.

Answer 10

Hierarchy of Plans:
Objectives

Question 11

A general progress of action implying commitment of emphasis and resources to attain broad objectives .

Answer 11

Hierarchy of Plans:
Strategies

Question 12

General statements or understandings which guide or channel thinking and action in decision making .

Answer 12

Hierarchy of Plans:
Policies

Question 13

plans that establish a required method of handling future activities.

Answer 13

Hierarchy of Plans:
Procedures

Question 14

required actions chosen from among alternatives. It requires that a specific and definite action be taken or not with respect to a situation.

Answer 14

Hierarchy of Plans:
Rules

Question 15

complex of goals, policies, procedures, task
assignment, and steps to be taken, to carry out a given course of action.

Answer 15

Hierarchy of Plans:
Programs

Question 16

is the statement of expected results expressed in numerical terms.

Answer 16

Hierarchy of Plans:
Budget

Question 17

Spatial Considerations in Lab Design 1-3

Answer 17

1. The Blood Bank and the critical care lab procedures
   should be accessible to ER, OR and ICU.
2. Specimen collection Area (Phlebotomy Area) should
   be in proximity of Ambulatory care facility and
   admitting office.
3. In lab with in patient population, laboratory should
   be accessible to corridors and elevators providing
   access to main patients.

Question 18

Spatial Considerations in Lab Design 4-7

Answer 18

4. The specimen receiving, data processing and
   reporting center serve as the hub of the laboratory.
5. The critical care laboratories and large volume laboratories might be closely related to the central areas.
6. Laboratories with greater turn-around-time (TAT) and/or less volume, and those requiring special safety features might be removed from the central area.
7. The intra laboratory traffic flow must be separated from the outside

Question 19

8 Laboratory Service Models

Answer 19

1. Traditional “Closed” laboratory
2. “Open” laboratory
3. Core laboratory
4. Regional laboratory
5. Reference laboratory
6. Point-of-care
7. Stat laboratory
8. Limited service

Question 20

8 Laboratory Service Models:
Traditional “closed Laboratory

Answer 20

Each section is discrete and separated into rooms.

Question 21

8 Laboratory Service Models:
Open” laboratory

Answer 21

Open” laboratory – The discrete services are
placed in one large room.

Question 22

8 Laboratory Service Models:
Core laboratory

Answer 22

Core laboratory - A common type of
consolidation has been hematology and chemistry laboratories (“chematology”)

Question 23

8 Laboratory Service Models:
Regional laboratory

Answer 23

Regional laboratory – Specific low-volume or
expensive laboratory services consolidated into
one hospital laboratory .

Question 24

8 Laboratory Service Models:
Reference laboratory

Answer 24

Reference laboratory - Traditional full service
laboratory that handles all types of testing,
especially esoteric tests.

Question 25

8 Laboratory Service Models:
Point-of-care

Answer 25

Point-of-care - Laboratory testing that is
brought to the patient’s bedside

Question 26

8 Laboratory Service Models:
Stat laboratory

Answer 26

Stat laboratory - response laboratory that is
often located in or near an emergency department or surgical suite.

Question 27

8 Laboratory Service Models:
Limited service

Answer 27

Limited service - Laboratory provides limited
menu of routine and/or specialty services on a stat or non-stat basis.