Management and Leadership Flashcards
What do managers do?
Involves coordinating and overseeing the work activities are completed efficiently and effectively
Where do mangers work?
organisations
What are common characteristics of organisations
have a distinct purpose
are composed of people
have a deliberate structure
what is a first line manager?
manage non-managerial employees
What is a middle manager?
manage first line managers, i.e. manage individuals who have managerial roles
What is a top manager?
oversees all managers, i.e. head of business
What is leading?
motivating people to complete tasks or accomplish goals
What are interpersonal roles?
dealing with people i.e. figurehead, leader
What are informational roles?
Monitor, spokesperson for the company
What are decisional roles?
Negotiator, resource allocator
What skills do top managers need?
conceptual skills, human skills
What skills do lower managers need?
Technical skills, human skills
What is the difference between management and leadership?
managing - coping with complexity
leading - coping with change, voluntary participation.
What are two different leadership theories?
natural leadership and situational leadership
