Management and Automation Systems Flashcards
In Remedy, tickets can be assigned to whom?
A resolution group or specific technician.
Who may close tickets in Remedy?
Help Desk.
Only after what, are tickets allowed to be placed in the “Closed” status in Remedy?
Step-by-step fix actions have been annotated.
Integrate Maintenance Data System (IMDS) is an Air Force enterprise-level automated
maintenance management information system for
weapons systems and support equipment.
Which is not a function that maintainers perform with the Integrate Maintenance Data
System (IMDS)?
Roll base-level logistics data up to the Air Force level.
The Asset Inventory Management (AIM) is part of what?
Air Force Equipment Management System (AFEMS).
The Asset Inventory Management (AIM) system includes what type of database and is
located where?
Oracle database at Wright-Patterson AFB.
Which voicemail system was one of the earliest digital voicemail systems running on a
private branch exchange (PBX)?
Meridian mail.
Which way to send a network message using the Call Pilot voice mail system is only
available with the Audio Message Interchange Specification (AMIS) protocol?
Direct addressing.
Which application has not been used for automating central office records?
Integrated Maintenance Data System (IMDS).
The Air Force has adopted Telecommunications Management System (TMS) as the
standard application to maintain and generate
central office records.
Which feature is an automated Telecommunications Management System (TMS)
advantage?
Design.
Which feature is an automated Telecommunications Management System (TMS)
advantage?
Network management functions
Which Telecommunications Management System (TMS) network management functional
area contains line, circuit, cable, and customer information?
Configuration management.
Which network management functional area monitors and audits the Telecommunications Management System (TMS) operating level?
Performance management.
