Management

Question 1

Fayol

Answer 1

Planning (thinking ahead, tactical objectives)
Organizing (resources, delegation, division of tasks)
Commanding (motivation and development)
Controlling (measuring against targets, taking action in case of underperformance)
Coordinating (consistency and cohesion between regions, divisions, and branches + individual employees.

Question 2

Mintzberg

Answer 2

Believed that Fayol was correct but too general.
1. Interpersonal
2. Informational
3. Decisional

Question 3

Interpersonal

Answer 3

1. Figurehead (symbolic leader)
2. Leader (guiding and management tasks- subordinates)
3. Liaison (linking with other managers and participating + leading meetings)

Question 4

Informational

Answer 4

1. Monitor (collecting data)
2. Disseminator (sending the relevant information to the relevant people)
3. Spokesperson (communicating information to external groups)

Question 5

Decisional

Answer 5

1. Entrepreneur (looks for new opportunities, encourages new ideas)
2. Disturbance handler (respond to threatening factors, changing situations)
3. Resource allocator (plans financial and human/physical resources)
4. Negotiator (representing the business)

Question 6

Management styles

Answer 6

1. Autocratic
2. Paternalistic
3. Democratic
4. Laissez-faire

Question 7

Autocratic

Answer 7

Managers expect to be in charge and make all the decisions with one-way communication.
-May demotivate employees, the business may benefit from the suggestions, unable to exercise their own judgement/initiative.
- Quick decision making, no time waste, ensures everything is run smoothly.

Question 8

Paternalistic

Answer 8

Managers do what they think is best but genuinely want workers to be happy, prioritize needs when making decisions. Does not allow decision-making.
- While workers are young/inexperienced, contributes to a good working env.
- May be dissatisfied because of the lack of power/influence, dependency, stifle creativity.

Question 9

Democratic

Answer 9

Encourages active participation from workers, and two-way communication.
-High engagement, creativity, morale
- inefficient, time-wise, quick decision making, some issues are sensitive.

Question 10

Laissez-Faire

Answer 10

Leaves the decision-making to the work force, with lots of two-way communication. Broad criteria/limits established.
-Flexibility and Adaptability, Employee Motivation and Satisfaction, Creativity and Innovation
-Lack of Direction and Coordination, Risk of Poor Performance and Accountability

Question 11

McGregor’s Theory X and Theory Y

Answer 11

X- employees are lazy, fear motivated and need constant direction
Y- employees enjoy work, internally motivated.