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Management Flashcards

1
Q

POSDCORB

A

Planning
Organizing
Staffing
Directing
Coordinating
Reporting
Budgeting

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2
Q

A-Dime Problem Solving Method

A

Analysis
Develop a Plan
Implement
Monitor
Evaluate

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3
Q

5 Steps of Teaching (IPRAT)

A

Instruction
Presentation
Review
Application
Test

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4
Q

Day to day relationships with people a leader is expected to function in what ways?

A

planner, personnel officer, trainer, controller, coach, counselor, decision maker, communicator and leader

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5
Q

First Challenge for supervisor of community policing program?

A

high level of necessary commitment and community involvement

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6
Q

Principle of Recency (principles of learning and teaching)

A

frequent reviews and summarization along with repetition fix matters taught in the mind since what is acquired last is generally remembered best

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7
Q

Rating Method where supervisor averages the ratings of several individual appraisals

A

Composite Ratings

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8
Q

The personality of a person is …..

A

composite of their personal characteristics

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9
Q

Common Sense

A

Often described as the Hallmark of True Leadership

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10
Q

Discipline that takes the form of punishment or “chastisement”

A

negative discipline … key word being chastisement

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11
Q

Principle of learning and teaching often referred to as the law of use and disuse

A

Principle of Repetition

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12
Q

Hersey and Blanchard … when workers are unable to do the job but are willing or confident the leader uses …..

A

Leadership style 2 - Selling

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13
Q

Element of good leadership that is, in the broadest sense in an organization, the best mark of good leadership ?

A

Discipline

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14
Q

“the oil that lubricates the process of listening and provides a foundation for it”

A

Talking

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15
Q

4 D’s of Decision Making model of communication

A

Delete it
Do It
Delegate It
Defer It

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16
Q

If orders are given they will tend to _________ ideas already present

A

strengthen

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17
Q

Which of the supervisor’s basic responsibilities would describe inspecting work systems and analyzing data?

A

Planner

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18
Q

The benefits to be derived from an effective training program are:

A

Not immediate and Not immediately measured

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19
Q

within the instructional process the _________ is the basis for the presentation step of the lesson plan

A

job analysis

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20
Q

Explosion with little or no structural damage could be a sign of a

A

chemical attack

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21
Q

POSDCORB “putting a prepared plan in to operation and following up with an observation and inspection”

A

Directing

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22
Q

Aguilar v Texas - Supreme Court held that information provided in a search warrant affidavit should be analyzed with regard to:

A

Totality of the circumstances

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23
Q

Type of communication that readily passes information in both directions

A

Democratic Communications

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24
Q

Basic human drive based on fear, apprehensiveness and avoidance

A

Wish of security

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25
Exception principle is inseparable from the principle of?
Delegation
26
5 Steps of teaching in which step is the ACID test applied?
Introduction
27
A rating report is said to be _______ if it is an accurate measurement of the ability it purports to measure
valid
28
Personnel rating systems are inherently _______ because the instruments are __________
unstable / subjective
29
Performance rating error - results in a skewed curve, with an excessive number of personnel rated in the upper range
leniency
30
Hersey and Blanchard leadership style when workers are very capable but unwilling or insecure
Leadership Style 3 - Participating
31
Reaction to frustration where employee physically or mentally withdraws from facing a dilemme
escape
32
A-DIME method - when would you remind employee of your availibilty
Implementation
33
Which basic human drive is derived from love, friendship and affection?
drive for response
34
Instructional Process - one of the most common faults in presenting instructional material arises from ?
Oversimplification
35
Performance rating error where raters are unduly influenced by one or two characteristics that have special appeal to them?
Subjectivity
36
Organizational structure rarely found in its pure form in present day organizations except at or near the top?
Functional organization
37
investigative report structure
heading statement of complaint summary of investigation details of investigation conclusions and recommendations addendums
38
fairness and impartiality
punitive action must be fair and impartial. arbitrary or capricious punishment will be resented
39
hot stove concept
swiftness in punishment sooner the better
40
Certainty in punishment
punishment must be certain - perhaps the greatest deterrent to future misbehavior
41
purpose of discipline
facilitate coordination of effort, develop self control and character and foster orderliness and efficiency
42
Escape - reaction to frustration
efforts to fulfill an objective are greater than thought ... problem is insoluble so one escapes .. physically and mentally withdraws
43
attitude of resignation - reaction to frustration
giving up all attempts to satisfy a motive
44
Reactions to frustration
aggression attitude of resignation escape excuses and rationalization regression fixations
45
Needs
security sense of adequacy sense of self esteem sense of social approval
46
satisfactions
affection, acceptance and security sense of adequacy recognition as a personality opportunity for accomplishment opportunity for independence opportunity to obtain new experiences opportunity to possess something or someone
47
drives
wish for security - based on fear apprehension and avoidance drive for response - love friendship and affection wish for recognition - status prestige and social approval drive for new experiences
48
Types of personnel interviews
informal employment progress grievance problem solving disciplinary separation
49
major functions of employee interview
obtain information communicate or give information solve personal or group problems appraise past, present of future situation of employee
50
job analysis (teaching)
forms the basis for the presentation step of the lesson plan
51
overloading
teacher "cramming" too much information in to a timeframe
52
oversimplification
common cause of teacher ineffectiveness - leaves students to draw conclusions without adequate facts
53
learning objectives
brief, clear, specific statements about what a student should know at the end of a course
54
instructional plan
broad statement about what is to be learned
55
organizational structures
developed to designate how work is to be divided among components of establishment
56
completed staff project
task that was properly delegated to subordinate has been completed to the point where all that is left is supervisor review / sign off
57
function - interrelating various parts of work
coordinating (POSDCORB)
58
function to forecast needs and problems and prepare plans to meet them
Planning (POSDCORB)
59
plans prepared to meet exegencies encountered by police
tactical plans
60
plans to give guidance and direction to personnel in performance of normal police activities
operational plans
61
function requiring continuous analyzing of the organizational structure to ensure it meets the needs of the total organization providing a means of communication through the hierarchy
organizing (POSDCORB)
62
function involving control of a subordinates activities
directing (POSDCORB)
63
functional organization
divides authority among several specialists (rare except at the top) violates the rule that workers work best with one boss. responsibility divided among several specialists
64
line organization
military type - rarely found except in very small pd's
65
line and staff
most pd's
66
greatest amount of production in shortest time with minimal energy and maximum satisfaction for produces is the objective of good ....
human relations
67
marginal employee
just the amount of work done to not get in trouble
68
complex process of communicating ideas in such a manner that receipient interprets what is heard in a way the communicator intends
giving orders
69
a students past training and experience
apperceptive base
70
ability to integrate new learning and experencies with past learning and experience will materially affect a students .......
learning rate
71
Supervisory Responsibilities Planner
inspecting work systems, conducting studies, analyze date and develop mature recommendations for constructive change
72
Supervisory Responsibilities Persnnel officer
assign subordinates to best role suited for them
73
Trainer - Supervisory Responsibilities
Undersand the learning process
74
Coach Supervisory Responsibilities
confront employee with his or her job performance record with the objective of overcoming deficiencies and improving performance
75
Supervisory Responsibilities - Counselor
Required to address issues if they affect job performance
76
Supervisory Responsibilities - Controller
Proper control of subordinates. Proper follow ups to ensure rules and regs have been followed and orders executedd
77
Supervisory Responsibilities - Decision Maker / Communicator
Vital function - clear and concise and has to happen - bad decision is better than no decision
78
Supervisory Responsibilities - Leader
traits of honorableness, courageousness and viatality
79
Instructional Goals
broad, defined, general statements about what is to be learned
80
learning objectives
brief, clear, specific statements about what students should be able to do at the end of a course
81
Basis for presentation step of lesson plan
Job analsysis
82
instructional plan
simple listing, in proper sequence, of the steps to be followed in completing a particular job
83
signs
meanings emanating from what is perceived in communication
84
what type of orders establish policy
general orders
85
noise in communication
static - brings upon redunduncy
86
General orders
establish policy
87
Drives
Security, response, recognition and for new expereinces
88
satisfactions
affection, acceptance, secuirty personal adequacy recognition as personality chance for accomplishment chance for independence chance for new experiences possess something or someone
89
Needs
feeling of security adequacy self esteem' social approval
90
non-cooperation
can occur in the form of loafing, work slowdowns, sabotage, absenteesim
91
process of dividing work involves ______ and ________
synthesis and analysis
92
reactions to frustration
aggession, escape, excuses and rationalization, regression and fixations
93
concept of resignation
all hope is lost - approach patiently - give new hope
94
rationalization
manifests itself in excuses
95
Dissatisfactions are a prime cause of complaints and serve to lower
morale
96
indifference of supervisors to the squandering of resources and other wasteful practices contribute to
inefficient operation
97
Requisite of Punishment - Certainty
to be most effective punishment for even the mildest infractions must be certain. Greatest deterrent to further misbehavior Deterrence is a function of certainty not severity
98
Requisite of Punishments 5
Certainty Swiftness Fairness and Impartiality Consistency Deterrence for Others
99
Discipline
often thought of as punishments but means more nearly instructing, teaching and training. Main purpose is to facilitate coordination and effort, develop self control and character and foster orderliness and efficiency
100
Requisite of Punishment - Fairness and impartiality
punshiment will not have desired effect if not met with fairness and impartiality.
101
Causes of evaluation system failures 6
indifference employee pressures failure to train raters rating abusers slipshod procedures rating shortcuts
102
Rating Standards 5
Employee ranking representative employee standard ideal employee standard numerical standard forced choice standard
103
Common Rating Errors
Leniency Personal Bias Central Tendency Halo or Horns Related Traits Overweighting or Recency Subjectivity
104
Rating error subjectivity
rater unduly influenced by one or two characteristics that have special appeal to them

Tim Study (4 decks)

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