Management Flashcards
(26 cards)
essential leadership components X9
effective communication
conflict mgmt
knowledge/competence
role model
delegation
ID goal/objectives
motivation
proactive
fexible
leadership styles X3
authoritative
democratic
laissez-faire
management functions X5
planning organizing staffing directing controlling
management characteristics X4
hold formal position of authority
coach subordinates
work toward shared goals of quality, efficiency, and excellence
promote innovation
how does good communication influence outcomes X3
reduce errors
improve continuity of care
build teamwork/collaboration
intrapersonal conflict
individual
interpersonal conflict
between 2+ people
intergroup conflict
department/organization
causes of conflict X4
ineffective communication
unmet/unclear expectations
change
differences in values/beliefs
conflict management strategies X6
avoiding/withdrawing
cooperating/accommodating
compromising/negotiating
competing/coercing
collaborating
smoothing
what is a quality improvement plan
a plan to improve healthcare services and client outcomes
what are reportable incidents X8
med errors
procedure/treatment error
equipment related injury/error
needlestick injury
client fall/injury
visitor/volunteer injuries
threat made to client/visitor
loss of property
principles of case management X3
collaboration
advocacy
minimize care fragmentation
nursing role in continuity of care X3
interprofessional care coordination
liason and client advocacy
complete admission/discharge/transfer/referral process
5 rights of delegation
person task circumstances direction/communication supervision/evaluation
RN cannot delegate X3
nursing process
client education
anything that requires nursing judgment
principles of prioritization X6
systemic before local
acute before chronic
actual before potential
maslow
trends v. transient findings
emergencies vs. expected findings
what must be in an informed consent X5
procedure to be performed
risks
expected outcome
expected complications
alternative treatments
who can give consent
competent adult, legal guardian, POA, emancipated/married minor, parent of minor or court order
nurses role in informed consent
witness
patient rights laws X3
pt bill of rights
ADA
HIPAA
when are nurses required to report abuse
when it involves vulnerable populations
where do you report communicable diseases to
public health department
what do you do if a nurse is impaired on shift
report to appropriate supervisor
