Management

Question 1

essential leadership components X9

Answer 1

effective communication

conflict mgmt

knowledge/competence

role model

delegation

ID goal/objectives

motivation

proactive

fexible

Question 2

leadership styles X3

Answer 2

authoritative

democratic

laissez-faire

Question 3

management functions X5

Answer 3

planning
organizing
staffing
directing
controlling

Question 4

management characteristics X4

Answer 4

hold formal position of authority

coach subordinates

work toward shared goals of quality, efficiency, and excellence

promote innovation

Question 5

how does good communication influence outcomes X3

Answer 5

reduce errors

improve continuity of care

build teamwork/collaboration

Question 6

intrapersonal conflict

Answer 6

individual

Question 7

interpersonal conflict

Answer 7

between 2+ people

Question 8

intergroup conflict

Answer 8

department/organization

Question 9

causes of conflict X4

Answer 9

ineffective communication

unmet/unclear expectations

change

differences in values/beliefs

Question 10

conflict management strategies X6

Answer 10

avoiding/withdrawing

cooperating/accommodating

compromising/negotiating

competing/coercing

collaborating

smoothing

Question 11

what is a quality improvement plan

Answer 11

a plan to improve healthcare services and client outcomes

Question 12

what are reportable incidents X8

Answer 12

med errors

procedure/treatment error

equipment related injury/error

needlestick injury

client fall/injury

visitor/volunteer injuries

threat made to client/visitor

loss of property

Question 13

principles of case management X3

Answer 13

collaboration
advocacy
minimize care fragmentation

Question 14

nursing role in continuity of care X3

Answer 14

interprofessional care coordination

liason and client advocacy

complete admission/discharge/transfer/referral process

Question 15

5 rights of delegation

Answer 15

person
task
circumstances
direction/communication
supervision/evaluation

Question 16

RN cannot delegate X3

Answer 16

nursing process

client education

anything that requires nursing judgment

Question 17

principles of prioritization X6

Answer 17

systemic before local

acute before chronic

actual before potential

maslow

trends v. transient findings

emergencies vs. expected findings

Question 18

what must be in an informed consent X5

Answer 18

procedure to be performed

risks

expected outcome

expected complications

alternative treatments

Question 19

who can give consent

Answer 19

competent adult, legal guardian, POA, emancipated/married minor, parent of minor or court order

Question 20

nurses role in informed consent

Answer 20

witness

Question 21

patient rights laws X3

Answer 21

pt bill of rights
ADA
HIPAA

Question 22

when are nurses required to report abuse

Answer 22

when it involves vulnerable populations

Question 23

where do you report communicable diseases to

Answer 23

public health department

Question 24

what do you do if a nurse is impaired on shift

Answer 24

report to appropriate supervisor

Question 25

what is malpractice

Answer 25

failure of a person with training to act in a reasonable manner within the scope of practice and/or within guidelines ID by state regulating agency

Question 26

what is negligence

Answer 26

the omission that a reasonable person would do

OR

doing something that a reasonable person would not do