Making human resource decisions (2)

Question 1

Characteristics of HIERARCHAL organisational structure

Answer 1

> many layers of management
narrow span of control
long chain of command

Question 2

Characteristics of FLAT organisational structure

Answer 2

> few layers of management
wide span of control
short chain of command

Question 3

Barriers to effective communication

Answer 3

>cultural differences
>languages
>accent not understood
>time zones
>internet connection

Question 4

Centeralised structure

Answer 4

decisions are made by top managers at the centre of the organisation

Question 5

Decentralised structure

Answer 5

decisions are delegated to regional employees at local stores and branches

Question 6

Financial method of motivation
REMUNERATION
+/-

Answer 6

the money thats paid to an employee for working
+higher salary so more motivated
-increased fixed cost

Question 7

Financial method of motivation
BONUSES
+/-

Answer 7

an additional payment if they achieve a target or high level of performance/ quality
+increased productivity, higher quality of service
-if they dont hit a target theyll feel unmotivated

Question 8

Financial method of motivation
COMISSION
+/-

Answer 8

an extra amount of money paid as a percentage of the sales that staff make

Question 9

Financial method of motivation
PROMOTION
+/-

Answer 9

when an employee is given more of a senior role within an organisation, usually with more responsibilities
+feels more wanted and respected for work harder
-could increase stress levels more pressure

Question 10

Non Financial method of motivation
FRINGE BENEFITS
+/-

Answer 10

other benefits offered by a business that financially benefit employees
+can enjoy benefits that other companys may not offer
-costs will increase

Question 11

Non Financial method of motivation
JOB ROTATION
+/-

Answer 11

employees rotate between jobs taking on new tasks at the same business
+gain experience/ skills
+employees understand more areas of the business which could make them more productive when returing to their previous job
-lower standard of work as employees need to learn new tasks
-time consuming

Question 12

Non Financial method of motivation
JOB ENRICHMENT
+/-

Answer 12

creating jobs that are challenging for employees
+opportunity to use their abilities to the fullest whilst giving employees flexibility to chose how they do their job
-employees overwhelmed/ stressed
-employees unhappy pay hasnt increased if role changes too much

Question 13

Non Financial method of motivation
AUTONOMY
+/-

Answer 13

the amount of freedom and independence to do your job that your manager or employer provides
+staff feel in control- increases trust and motivation
+increases job satisfaction and the greater interest in producing high standard work
- less stamdardised approach risk of staff having more independence