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PYM > Maintenance Management > Flashcards

Maintenance Management Flashcards

1
Q

What is Building Management?

A
  • routine or recurring action or work undertake
  • to keep the building in such a condition that
  • it may be continuously utilized
  • at its original or designed capacity and efficiency,
  • for its intended purpose
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2
Q

what does building maintenance involve?

A
  • action or work to restore or improve the building to an acceptable standard.
  • inspection, testing, servicing, repair, and rebuilding
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3
Q

examples of building maintenance

A
  • housekeeping and routine maintenance
  • recurrent maintenance and servicing
  • preventive maintenance
  • major repairs, replacement, upgrading etc
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4
Q

maintenance technology concerns

A
  • effects on building performance by materials, environmental influences, load distribution
  • remedies for defects due to poor design, shoddy workmanship, lack of regular maintenance & exposure to elements
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5
Q

Objective of maintenance

A
  • To ensure safety and comfort to occupants
  • To preserve value of investment and maximise net return over economic life of the property
  • To maintain the condition of the building so that it could perform its functions
  • To present a pleasing appearance and façade
  • To control/reduce rate of physical obsolescence and deterioration
  • To comply with statutory obligation governing the ownership and usage of the building.
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6
Q

what is maintenance strategies?

A

strategies within which decisions on maintenance
are taken

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7
Q

Factors that affect maintenance policies

A

▪ Objectives and budget of the building owner

▪ Standards required by owner and authorities

▪ Operational, physical, financial constraints

▪ Centralised or decentralised organisation structure

▪ In-house labour or by contract

▪ Balance between preventive and corrective maintenance.

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8
Q

What does a centralized organization structure mean?

A

One person make decision

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9
Q

What does decentralized organization structure mean?

A

a team of ppl make decision

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10
Q

Maintenance standard include

A
  • physical standard
  • time standard
  • financial standard
  • legal standard
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11
Q

what does physical standard mean in maintenance?

A
  • depends on condition of building in terms of defects and failures
  • or performance of facility in terms of not meeting standards
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12
Q

Time standard meaning in maintenance

A
  • depends on when repairs and replacements are due
  • or on the rate of deterioration of elements or items
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13
Q

financial standard in maintenance

A
  • depends on budget allocated
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14
Q

legal standard in maintenance

A
  • depends on legislation & regulations
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15
Q

What does maintenance planning do?

A

ensures that maintenance is carried out at the right time with maximum economy

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16
Q

Results of poor planning are

A

▪ Over maintenance

▪ Misuse and neglect

▪ Rectification of design defects and faulty workmanship

▪ A lack of motivation for operatives

▪ Inappropriate tendering procedures and methods

▪ Inefficient recording and control systems

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17
Q

Maintenance Inspections are for:

A
  • specific purposes such as: budgeting, insurance coverage, leasing
  • mainly to determine the need for maintenance
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18
Q

what does regular inspections help you do?

A
  • anticipate problems
  • reduce extent & expenditure for maintenance
  • key to effective preventive maintenance
  • learn the features of property
  • determine best approach to maintaining property
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19
Q

Types of maintenance inspections:

A
  • routine
  • general
  • detailed
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20
Q

routine inspections

A
  • consult with end-users
  • to determine existence of any maintenance matters
  • that might require action and where works has been undertaken
  • measurement of end-users satisfaction with outcomes
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21
Q

General inspections

A
  • visual inspection of main elements
  • inform the budget required for maintenance
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22
Q

how often do you carry out general maintenance?

A
  • annual
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23
Q

Detailed inspection

A
  • full inspection
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24
Q

how often do you carry out detailed inspection?

A

no more than 5 years

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25
Q

Inspection checklist is to make sure…

A
  • everything is inspected properly.
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26
Q

using a standard inspection checklist wil…

A
  • facilitate inspection process
  • communication of findings to maintenance personnel & owner
  • allow you to develop a cumulative record of condition of property
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27
Q

Examples of Inspection

A
  • Building Boundary
  • Car park
  • Landscaping
  • Pest Control
  • Building Structure
  • Building Facade
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28
Q

Aims of a maintenance program

A

▪ To preserve the building owner’s physical investment

▪ To provide an attractive image to customers, clients and the public

▪ To ensure safety and well-being to occupants and users.

29
Q

What are the items in a maintenance program?

A
  • Routine maintenance works involve minor maintenance and repairs of buildings
  • Cleaning works are activities to maintain curb appeal and a good appearance
  • Emergency maintenance works are carried out in situations which offer
    immediate threat to the safety of the occupants and/or the integrity of the
    buildings and equipment
  • Long term plans are for improvements and major repairs (e.g. re-roofing,
    repainting).
30
Q

Methods of maintenance

A
  • Planned Maintenance
  • Preventive Maintenance
  • Unplanned Maintenance
31
Q

What comes under Planned Maintenance?

A
  • Planned Preventive Maintenance
  • Shutdown Maintenance
32
Q

What does Planned Preventive Maintenance mean?

A
  • maintenance to be organized and carried out with forethought and control
  • have predefined plans informed by results of condition surveys and
    inspections.
  • continuous production
33
Q

what is needed for a planned preventive maintenance?

A
  • detailed plan
34
Q

What is shutdown maintenance?

A
  • normally used where there is continuous production
35
Q

what is needed for a shutdown maintenance?

A
  • detailed planned for all building/facility assets so that work can be carried out during total shutdown
36
Q

What is preventive maintenace?

A
  • performed at regular intervals to equipment or facility to equipment/ facility
37
Q

Why preventive maintenance?

A
  • prevent breakdown
  • maintain good operating performance & efficiencies
  • extend the operation life
38
Q

Types of preventive maintenance

A
  • time-based maintenance
  • condition based maintenance
39
Q

what is time-based maintenance?

A
  • intervals of maintenance and works required can be based on manufacturers’ recommendations.
40
Q

what are condition based maintenance?

A
  • AKA predictive maintenance
  • works are only carried out based on the condition of the equipment.
41
Q

types of Unplanned Maintenance

A
  • corrective maintenance
  • emergency maintenance
  • breakdown maintenance
42
Q

What is Corrective Maintenance?

A
  • response to an observed or measure condition
  • in building services engineering installations and other elements
  • before or after a functional failure
  • can be planned
43
Q

how can corrective maintenance be planned?

A
  • you plan to use corrective maintenance
44
Q

what is breakdown maintenance?

A
  • restoring building/facility assets
  • so that they can fulfil their original function
  • after failure occurred
  • very reactive
45
Q

What is emergency maintenance?

A
  • sudden, unforeseen occurrence requiring immediate corrective action
  • to resolve a building/facility asset to its
    function
  • as quickly as possible and avoid potentially serious consequences.
46
Q

Types of planned maintenance system

A
  • schedule system
  • contingency system
47
Q

what is the schedule system

A
  • Scheduling work to be carried out at predetermined times
  • planned preventive maintenance
48
Q

what is contingency system

A
  • policy of waiting until a complaint is received before taking action.
  • not able to predict
  • can plan procedures/SOO
  • can analyze past complains
  • plan labour/workload and materials
  • can group similar items of work in space
49
Q

Planning, estimating, and scheduling

A
  • for major replacements, improvements and modification works
50
Q

what are the 3 maintenance programs?

A
  • long-term
  • short-term
  • annual
51
Q

long-term program

A
  • identify major works over the next 5 to 10 years
  • use past records to see when major repairs last undertaken
52
Q

major considerations of long term program

A
  • timing to be worked out with
  • availability of finance, costs & sometimes weather conditions
53
Q

Annual Program

A
  • provide a more accurate assessment of amount of work to be carried out during forthcoming year
  • form basis for financial budget
54
Q

major considerations in annual program

A
  • timing
  • uniform &continuous flow of work
  • time scale for tender
  • apportioning amount in budget for specific jobs
55
Q

Short term program

A
  • to be carried out monthly, weekly and daily
56
Q

major considerations of short term program

A
  • availability of materials
  • contract work and direct labour
57
Q

Contract work is

A
  • specialized skill & expertise
  • higher cost
  • more flexible as you can engage different contractors
  • control limited to terms in contract
  • no training needed
  • little to no relationship with tenants
58
Q

why do contract work have little to no relationship with tenants

A

little to no direct interactions

59
Q

direct labor is

A
  • broad knowledge in day-to-day operations
  • less specialized
  • lower cost
  • less flexible but more consistent and reliable
  • better control as they are directly monitored by superiors
  • more training needed
  • better relationship
60
Q

3 standard levels of work priority system

A
  • emergency
  • urgent
  • routine
61
Q

what work priority level takes priority of all other work

A

Emergency

62
Q

emergency priority

A
  • requires immediate action
  • work would have to continue until emergency is corrected
63
Q

what is the normal response time for emergency priority work level?

A
  • within one or two hours
64
Q

examples of emergency work priority level

A
  • electrical power failures
  • people trapped in lifts
65
Q

Urgent Priority

A
  • correcting a condition that could become an emergency.
66
Q

normal response time for urgent priority

A
  • immediate to 72 hours depending on availability of workforce
  • work continue until competed depending on availability of materials and parts
67
Q

Routine Priority

A
  • inconvenience to customer
68
Q

response time for routine priority

A
  • 7 calendar days

PYM (8 decks)

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