Maintenance

Question 1

What is Scheduled Maintenance?

Answer 1

Preventative or routine, based on manufacturer recommendations for services such as oil changes, tire rotations, fluid changes.
Ensures vehicles can be operated safely while staying in line with warranty and preventing unscheduled repairs

Question 2

Brakes and Tires

Answer 2

Need to be continually checked and replaced as necessary, many variables for replacement such as conditions and usage

Question 3

Non-Scheduled Maintenance

Answer 3

May or may not be covered by a warranty, typically larger and more expensive components breaking down at higher mileage. Failure can be accelerated due to driver behavior, vehicle usage, and not following scheduled maintenance

Question 4

Goodwill Assistance

Answer 4

After warranty coverage that a manufacturer may extend if a vehicle has been properly maintained and has records to prove it

Question 5

Downtime

Answer 5

The loss of revenue and cost of non-productive employee when a vehicle is not operable

Question 6

How do we structure our leases to help maintenance costs

Answer 6

We structure leases to come to term around 100k miles to cycle before major repairs are needed

Question 7

Maintenance Management

Answer 7

Applicable to any vehicle in a fleet, regardless of age. Pay as you go program set up as a bill-through

Question 8

Full Maintenance

Answer 8

Prepaid program spreading all maintenance costs out over the lease term up to 100k, allows customers to budget knowing their final monthly costs

Question 9

What is NSD and what do they do?

Answer 9

National Service Department is our team of ASE certified technicians who oversee every repair invoice and check for cost savings/unnecessary costs. They review anything over $75