MAA NHA Study Guide Flashcards
Who completes the encounter form?
Provider
What form includes financial info?
Registration form.
Employer insurance is what kind of insurance?
Group Insurance
What would you use in coding if procedures are bilateral?
Modifier
If a patient wants to review their chart, what must happen?
A staff member must be present.
What would show what what all patients are being seen for today?
Daily Schedule
Who reimburses the provider in full?
Worker’s Comp
A MA would be able to provide a copy of records without a release of information and a subpoena because of what?
Misfeasance
If you are using paper records for the next day, what would you need to print?
Progress notes.
Where is the salutation on a block-style letter?
Flush left
What is required to add paper records to a specific patient chart?
Their DOB
What is appropriate for an MA to perform during informed consent?
Witness it
What agreement in indicated when a provider selects “yes” in the “accepting block” of a CMS 1500?
The provider agrees to terms set by insurance.
What requires a provider to disclose finance charges on credit applicants?
Truth in Lending Act.
What types of schedule requires like patients to be scheduled?
Grouping
What should you add to paper charts to ensure enough writing space for the provider?
Progress Notes
What is the first thing you should do when a patient turns in registration forms?
Check for completeness.
What should you do every time a patient is checked in?
Verify insurance.
An encounter form includes what?
Most current ICD codes and charges.
What are you creating to dhow a physician’s monthly availability?
Matrix
What is anemia?
Decreased red blood cells.
A patient is diagnosed with an increased heart rate. What is this called?
Tachycardia
The MAA must ensure these forms are included in all patient charts.
NPP (Notice of Privacy Practice)
When is a returning patient considered a new patient?
3 years
You are responsible for scheduling a staff meeting What do you need to organize it?
Agenda
What does “dilate” mean?
Expansion of a structure.
Why would you schedule a patient as the last appointment of the day?
When they are always showing up late or cancel last minute.
What was created so patients can actively participate in treatment decisions?
Patient’s Bill of Rights.
Scheduling method that provides flexibility within each hour?
Wave Scheduling.
The MAA performs this at the close of every day.
Prepare cash and check payments.
What should you do when scheduling for a physician that routinely takes extra time with patients?
Increase intervals based on habits.
What is Res Ipsa Loquitar?
The thing that speaks for itself. Provider has to prove his own innocence.
What insurance reimburses the provider and never the patient?
Worker’s Compensation
What agency is responsible for keeping workplaces safe?
OSHA
What must you have prior to scheduling a HMO patient for an outside scan?
Preauthorization.
An in network provider is called what?
PAR
The form used to submit claims to Medicare is?
CMS 1500
What does a safety data sheet pertain to?
Hazardous Chemicals
What is a guarantor?
Person responsible for payment.
f you have elevated WBC, what specialist would you need to see?
Hematologist.
If you have nerve issues, what specialist would you see?
Neurologist.
Who is responsible for an emancipated minor’s bill?
Patient
The MAA intentionally codes for a service not provided on a bill. What is this?
Fraud
What must the MAA obtain prior to diagnostic testing?
Preauthorization.
A patient wants to review their medical record. What actions must an MAA take?
Schedule a staff member to be present.
You have pain in the lower portion of your abdomen near the center of the body. What region is this?
Hypogastric
What would be an appropriate statement after scheduling a patient for a colonoscopy?
Someone is going to have to drive you home.
What type of insurance would you have through an employer?
Group.
What is cyanosis?
Condition of turning blue from lack of oxygen.
What is the suffix for pain?
Algia, Dynia
What is the abbreviation for prescription?
RX
What office would you schedule a person having a sigmoidoscopy?
Gastroenterologist.
The MAA does this every encounter with a patient?
Document it.
What agency creates immunization schedules?
CDC
What must all new patients sign?
NPP Notice of Privacy Practices
A provider performs an invasive exam without informed consent. What is this considered?
Battery
What is the medical term for “both sides”?
Bilateral
What form requires a signature of financial responsibility?
AOB Assignment of Benefits
What should an MAA use to determine the patient’s amount due for the visit?
Insurance Verification.
Who should a patient discuss possible surgery complications with?
Provider
What should you always do before placing a caller on hold?
Ask permission.
What is pronation and supination?
Prone and Supine. On belly and on back.
Reminder letters to patients should be classified as what class of mail?
First Class Mail.
If you want proof a patient has received a letter how would you mail it?
Registered.
What is a record release form and what does it provide?
Patient has to sign for the doctor’s office to release their medical information.
While scheduling, what is in your scope to provide?
Instructions.
How would the MAA arrange charts fir the day’s appointment?
In order of appointment time.
What will the patient receive that explains what the patient owes?
EOB Explanation of Benefits.
What will you do if you misplace notes that include your passwords/username?
Go to the Privacy Officer.
What can the MAA provide the patient if they present job loss papers and are on a payment plan?
Hardship plan.
What is the most common complimentary closing when addressed to a business?
Sinerely
What must your HMO patient have before making an appointment with a specialist?
Referral
What program is state administered but funded by both state and federal government?
Medicaid
What must the MAA include on the fax that contains patient PHI to another provider?
Confidentiality Statement
What type of appointment would you provide an appointment card reminder?
Time Specified Appointment
Chronological filing system that provides follow up reminders?
Tickler File.
What would a patient’s status be after not being seen for 2 years?
Inactive
Who would a patient be referred to if they are having thyroid issues?
Endocrinologist.
What would a require a patient to fast prior to the appointment?
Patient surgery.
What is a copay, a premium, and a deductible?
Copay - specified amount you pay the office. Premium - monthly payment to keep insurance active.
Deductible - specified amount you pay annually before insurance pays.
Why would you utilize an Advanced Beneficiary Notice?
When Medicare doesn’t cover something.
