M6 Factors Affecting Health Care Flashcards
Influence the interaction between a provider and the patient and consequently the quality of services
Patient Socio-demographic Variables
Some patients ask their doctors to prescribe medicines
Patient Socio-demographic Variables
Patients have easy access to affordable medical services
Patient Socio-demographic Variables
Patients’ financial status may affect the quality of healthcare services
Patient Socio-demographic Variables
Quality of patient care depends directly on the quality of patient education and responsibility
Patient Socio-demographic Variables
The patient’s attitude and behavior also affects the attitudes of care-givers
Patient Socio-demographic Variables
Patient involvement and cooperation is needed and affects the quality of healthcare service
Patient Cooperation
Clinical outcomes depend on the ability of patients to provide information and cooperate with clinicians
Patient Cooperation
Doctors considered patient trust a key factor in achieving desired outcomes
Patient Cooperation
The type of illness influences personnel job stress, which in turn affects overall quality of healthcare services
Type of patient illness (severity of illness)
The character and personality of healthcare providers affect the quality of healthcare services
Provider Socio-demographic Variables
The physician’s appearance and relations with a patient affects the quality of service
Provider Socio-demographic Variables
Medical doctors develop good rapport with their patients using some personality characteristics such as respect, helpfulness, reliability, intelligence, and confidence
Provider Socio-demographic Variables
The quality of healthcare services mainly depends on the practitioner’s knowledge and technical skills
Provider Competence
The most important factors that influence the quality of my work are my knowledge, expertise, commitment, and examining the patient properly
Provider Competence
Pay
Working environment
Managerial leadership
Organizational policies
Co-workers
Recognition
Job security
Job identity and chances for promotion
Provider Motivation and Satisfaction
No referral system
Healthcare System
Medical insurance companies make it even more affordable for patients to see a medical specialist
Healthcare System
Lack of patient trust in medical doctors and lack of familiarity with medical practices increases uncertainty and leads to repeated medical visits
Healthcare System
Availability of resources affects the quality of healthcare services
Resources and Facilities
High-quality outputs require high-quality inputs. Working with low quality material decreases employees’ productivity
Resources and Facilities
The resource shortage also increases employees’ job stress, which consequently affects the quality of their work
Resources and Facilities
Everything in the hospital is affected by the management. If people have good ideas for quality improvement, but there is no good management, those ideas would be useless
Leadership and Management
Managers in public hospitals do not have the ultimate power for decision-making
Leadership and Management
Healthcare professionals highlighted the importance of cooperation and teamwork among healthcare providers as an important component of high-quality healthcare services
Collaboration and Partnership Development
Practitioners’ ability to effectively communicate and collaborate with other health professionals or institutions was also considered essential to the delivery of high quality healthcare services
Collaboration and Partnership Development
3 Components of Quality
Technical Quality, Interpersonal Quality, Amenities
Define technical quality
Relates to the effectiveness of care in producing achievable health gain
Define interpersonal quality
extent of accommodation of patient needs and preferences
Define Amenities
Include features such as comfort of physical surroundings and attributes of the organization of service provision
