M2 Definition to item Flashcards
What is the term for the following definition?
A set of specialized organizational capabilities for enabling value for customers in the form of services
Service management
What is the term for the following definition?
The perceived benefits, usefulness, and importance of something
Value
What is the term for the following definition?
A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives
Organization
What is the term for the following definition?
The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption
Customer
What is the term for the following definition?
The role that uses services
User
What is the term for the following definition?
The role that authorizes budget for service consumption
Sponsor
What is the term for the following definition?
A generic term to simplify descriptions in a service relationship structure for customer, user and sponsor
Service Consumer
What is the term for the following definition?
A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks
Service
What is the term for the following definition?
A configuration of an organization’s resources designed to offer value for a consumer
Product
What is the term for the following definition?
A service provided to address the needs of a target consumer
Service offering
What is the term for the following definition?
Things that are transferred from the provider to the consumer, with the consumer taking responsibility for future use
Goods
What is the term for the following definition?
Resources granted to consumers under agreed terms; they remain under the control of the provider
Access to resources
What is the term for the following definition?
Actions performed to address a consumer’s need; they are performed by the provider in agreement with the consumer
Service actions
What is the term for the following definition?
A cooperation between a service provider and service consumer
Service relationship
What is the term for the following definition?
Activities performed by an organization to provide services. Includes management of resources, configured to deliver the service, access to these resources for users, fulfilment of the agreed service actions, service performance management and continual improvement. It may also include the supply of goods
Service provision
