M1U5: CONTROLLING

Question 1

A ___ must constantly and consistently review the current situation in the laboratory to ensure that there are no unattended details

Answer 1

manager

Question 2

The best way to avoid big problems is ___

Answer 2

to address and solve small problems before they have a chance to become resource hogs that drain productivity and threaten accuracy

Question 3

What is one of the managers most important responsibilities ?

Answer 3

being mindful of the daily activities of the laboratory

Question 4

Types of control techniques in management are ___, ___, and ___

Answer 4

feedforward control
feedback control
concurrent control

Question 5

Feedforward control sometimes called ___

Answer 5

preliminary or preventive controls

Question 6

this type of control attempts to identify and prevent deviations in the standards before they occur

Answer 6

feedforward control

Question 7

This control focuses on human material and financial resources within the organization

Answer 7

feedforward control

Question 8

These controls are evident in the selection and hiring of new employees

Answer 8

feedforward control

Question 9

This control monitors ongoing employee activity to ensure consistency with quality standards

Answer 9

concurrent control

Question 10

These controls rely on performance standards, rules, and regulations for guiding employee tasks and behaviors

Answer 10

concurrent control

Question 11

The process of determining that everything is going according to plan

Answer 11

Controlling

Question 12

This control involves reviewing information to determine whether performance meets established standards

Answer 12

feedback controls

Question 13

Controlling consists of 5 steps

Answer 13

set standards
measure performance
compare performance to standards
determine the reasons for deviations
take corrective action as needed

Question 14

____ can include changes made to the performance standards – setting them higher or lower or identifying new or additional standards

Answer 14

corrective action

Question 15

___ are often stated in monetary terms such as revenue, costs, or profits, but may also be stated in other terms such as units produced, number of defective products, or levels of quality or customer service

Answer 15

performance standards

Question 16

____ engage in the managerial function of controlling to some degree

Answer 16

managers at all levels

Question 17

The managerial function of controlling should not be confused with ___

Answer 17

control in the behavioral or manipulative sense

Question 18

Effective controlling requires the __

Answer 18

existence of plans

Question 19

Two traditional control techniques are __

Answer 19

budget and performance audits

Question 20

___ involves an examination and verification of records and supporting documents

Answer 20

audit

Question 21

___ provides information about where the organization is with respect to what was planned or budgeted for

Answer 21

budget audit

Question 22

___ might try to determine whether the figures reported are a reflection of actual performance

Answer 22

performance audit

Question 23

The manager must be aware of the strategic factors in his plans and operations calling for control and use techniques suited to them

Answer 23

Controls must reflect the nature and needs of the activity

Question 24

The ideal control system detects deviations before they actually occur

Answer 24

Controls should report deviations promptly

Question 25

The manager should strive for a control technique which will forecast deviations in time for him to make corrections before the problem occurs

Answer 25

Controls should be forward looking

Question 26

Controls should be forward looking is illustrated by such forward-looking devices as ___

Answer 26

cash control

Question 27

The ___, that the manager should only watch and deal with exceptions, is not enough for effective control

Answer 27

time-honored exception principle

Question 28

Controls should not only point up deviations but should pinpoint them where they are important or strategic to his operations

Answer 28

Controls should point up exceptions as strategic points

Question 29

Where controls are subjective, a manager’s or subordinates personality may influence judgements of performance inaccurately; but people have difficulty in explaining away objective control of their performance

Answer 29

Control should be objective