M1U5: CONTROLLING Flashcards
A ___ must constantly and consistently review the current situation in the laboratory to ensure that there are no unattended details
manager
The best way to avoid big problems is ___
to address and solve small problems before they have a chance to become resource hogs that drain productivity and threaten accuracy
What is one of the managers most important responsibilities ?
being mindful of the daily activities of the laboratory
Types of control techniques in management are ___, ___, and ___
feedforward control
feedback control
concurrent control
Feedforward control sometimes called ___
preliminary or preventive controls
this type of control attempts to identify and prevent deviations in the standards before they occur
feedforward control
This control focuses on human material and financial resources within the organization
feedforward control
These controls are evident in the selection and hiring of new employees
feedforward control
This control monitors ongoing employee activity to ensure consistency with quality standards
concurrent control
These controls rely on performance standards, rules, and regulations for guiding employee tasks and behaviors
concurrent control
The process of determining that everything is going according to plan
Controlling
This control involves reviewing information to determine whether performance meets established standards
feedback controls
Controlling consists of 5 steps
set standards measure performance compare performance to standards determine the reasons for deviations take corrective action as needed
____ can include changes made to the performance standards – setting them higher or lower or identifying new or additional standards
corrective action
___ are often stated in monetary terms such as revenue, costs, or profits, but may also be stated in other terms such as units produced, number of defective products, or levels of quality or customer service
performance standards
____ engage in the managerial function of controlling to some degree
managers at all levels
The managerial function of controlling should not be confused with ___
control in the behavioral or manipulative sense
Effective controlling requires the __
existence of plans
Two traditional control techniques are __
budget and performance audits
___ involves an examination and verification of records and supporting documents
audit
___ provides information about where the organization is with respect to what was planned or budgeted for
budget audit
___ might try to determine whether the figures reported are a reflection of actual performance
performance audit
The manager must be aware of the strategic factors in his plans and operations calling for control and use techniques suited to them
Controls must reflect the nature and needs of the activity
The ideal control system detects deviations before they actually occur
Controls should report deviations promptly
The manager should strive for a control technique which will forecast deviations in time for him to make corrections before the problem occurs
Controls should be forward looking
Controls should be forward looking is illustrated by such forward-looking devices as ___
cash control
The ___, that the manager should only watch and deal with exceptions, is not enough for effective control
time-honored exception principle
Controls should not only point up deviations but should pinpoint them where they are important or strategic to his operations
Controls should point up exceptions as strategic points
Where controls are subjective, a manager’s or subordinates personality may influence judgements of performance inaccurately; but people have difficulty in explaining away objective control of their performance
Control should be objective
