M1 INTRODUCTION TO QUALITY CONTROL AND QUALITY ASSURANCE OF PHARMACEUTICAL PRODUCTS Flashcards
Dimensions of Quality (Garvin, 1987)
A. Aesthetics
B. Features
C. Perceived Quality
D. Conformance to Standards
E. Performance
F. Reliability
G. Durability
H. Serviceability
“How often does the product fail?”
Reliability
“Our internet connection never disappoints us.”
Reliability
“Will the product do the intended job?”
Performance
“The ballpen I bought writes smoothly”.
Performance
“How long does the product last?
Durability
“Our electric fan is still working since 1989.”
Durability
“How easy is it to repair the product?”
Serviceability
“I accidentally downloaded a malware in my phone. Good thing the Service Center was able to remove it.”
Serviceability
“What does the product look like?”
Aesthetics
“The shoes I purchased online looks authentic.”
Aesthetics
“Samsung S9 offers iris/fingerprint scanner and fast battery charging.”
Features
“What does the product do?”
Features
“What is the reputation of the company or its product?
Perceived Quality
“Where do you usually buy your medicines?”
Perceived Quality
“Is the product made exactly as the designer intended?”
Conformance to Standards
“The tailored uniform fits perfectly. ”
Conformance to Standards
Quality is fitness for use
– Juran, 1988
– It places emphasis on the consumer aspect of
quality.
– It emphasizes that requirements and
specifications translate fitness for use into
measurable quantities.
– Example: Glucometer
Quality is conformance to requirements or specifications.
– Gilmore, 1974
– In order to manage quality adequately, we must be able to quantify and measure it.
– Example: Labeled claim of medicines
consumer aspect of
quality
Quality is fitness for use.
Quality is fitness for use with customer satisfaction
– ISO 9000, 2000
– ISO- International Organization for standardization
* ISO is NOT an acronym.
* Greek word “isos” – “equal”
– Customer satisfaction is the main determinant of quality.
– Example: Quality education
ISO
International Organization for standardization
“isos”
“equal
Customer satisfaction is the main determinant of quality.
Quality is fitness for use with
customer satisfaction
Quality is inversely proportional to variability.
– Montgomery, 2013
– If the variability in a product’s important
characteristics decreases, the quality of the
product increases.
– Thus, quality improvement is the
reduction of variability in processes and
products.
If the variability in a product’s important characteristics decreases
the quality of the
product increases
is the reduction of variability in processes and products.
quality improvement
–Every product possesses a number of elements that jointly describe what the user or consumer thinks of as quality.
Quality Characteristics
no two products are ever identical (True or False)
True
– characteristics that have discrete values and can be
counted (Accept/Reject, Pass/Fail, Go/No-Go)
ATTRIBUTES
In order to manage quality adequately, we must be able to?
quantify and measure it.
– length, weight, diameter, time
VARIABLES
– “Measure”
VARIABLES
– “Classify
ATTRIBUTES
– characteristics that can be measured
VARIABLES
– % defective, number of flaws in a shirt, number of broken eggs in a box, etc.
ATTRIBUTES
are often evaluated relative to specifications
Quality Characteristics
- the desired value for that quality characteristic
Nominal or target value
largest allowable
value
Upper specification limit (USL)
smallest allowable
value
Lower specification limit (LSL)
fail to meet one or more of its specifications
Nonconforming products
can be counted/classified
ATTRIBUTE
(a) Either a student PASS or FAIL
ATTRIBUTE
(b) Grades:
> 70% PASS
< 70% FAIL
VARIABLE