LU 3 Flashcards
1
Q
What is service process design?
A
Describes the procedures to be followed to deliver the service concept
2
Q
Why is this important? (service process design)
A
A good process ensures that a service is delivered consistently time after time
3
Q
What are capability processes?
A
Business with high process variety and low process volume (custom software development)
4
Q
What are commodity processes?
A
Business with low process variety and high process volume (cookie factory)
5
Q
What’s the throughput time?
A
the total amount of time a single unit spends in the process, from start to finish
6
Q
What’s throughput rate?
A
the number of units or tasks that can be processed or produced by a system in a given period of time
7
Q
What’s the cycle time?
A
The desired time per unit.
