LU 1 Flashcards
1
Q
What are inputs in the transformation model?
A
Raw materials, equipment, staff
2
Q
What does intangibility mean?
A
Services cannot be seen, touched or physically measured
3
Q
What does heterogeneity mean?
A
Services could vary independently if the same person provided it
4
Q
What does inseparability mean?
A
Services are produced and consumed simultaneously
5
Q
What does perishability mean?
A
Services cannot be stored
6
Q
What is the service concept?
A
It’s the core idea of a business. What the organization will do for a customer and how the organization wants everyone to see the service.
7
Q
Which different types of services are there?
A
B2B (catering), B2C (Restaurant), Internal services (finance department), public services (police), non-profit organizations (charities), C2C (family)
