long answers ICF Flashcards
What are the 3 levels of listening
Level I - Internal Listening
At Level I, our awareness is on ourselves. We listen to the words of the other person, but our attention is on what it means to us personally. At Level I, there is only one question: What does this mean to me?
Level II - Focused Listening
At Level II, there is a sharp focus on the other person. Sometimes you can see it in each person’s posture: both leaning forward, looking intently at each other. There is a great deal of attention on the other person and not much awareness of the outside world.
Level III - Global Listening
When you listen at Level III, you listen as though you and the client were at the center of the universe, receiving information from everywhere at once. Level III includes everything you can observe with your senses: what you see, hear, smell, and feel—the tactile as well as the emotional sensations. Level III includes the action, the inaction, and the interaction.
the stages of changes
Pre-contemplation Pre-contemplation Contemplation Action Maintenance Relapse
attending behaviours
Body posture eye contact I-thou Following Relaxed
goal setting
Specific Measureable action plan realistic timely emotional motivation relevant
problem solving
- Recognize that there is a problem
- Identify and own the problem. Make sure it’s your problem and not someone else’s
- Brainstorm possible alternatives/solutions.
- Choose a possible solution you are willing to try
- Implement the decision
- Evaluation
Feed back formula
Giving:
X - When you … BRIEF, SPECIFIC, OBSERVABLE REALITY
Y - I feel … EMOTION
Z - Because (either) … I MADE IT MEAN (conclusion)
and / or … I REALLY NEED (desired experience)
Receiving:
Empathize
Reflect Back to Acknowledge (meaning or need)
Validate (if you agree) OR use Curiosity (to clarify)
Gratitude and/or your own X, Y, Z back
Benefits of a metaphor
metaphors can help capture a feeling or profound description far more than literal words can. It can also help a client free up their expression if they can’t find the exact words to describe their experience.
Metaphors can provide insight into clients’ cultural influences, experiences values.
Metaphors are useful for building relationships, guiding communication, and facilitating
change.
example of a powerful question
- What if it works out exactly as you want it to?
- How does this fit with your plans/way of life/values?
- What do you make it mean?
- What is your intuition telling you?
- What is the opportunity here?
example of empathetic responses
I hear the joy in your voice
I see the tears coming to your eyes
Difference between coaching and counselling
Coaching - Deals mostly with a person’s present and seeks to guide them into a more desirable future. Co-creative, equal partnership (coach helps clients discover their own answers). The coach stands with you, and helps you identify the challenges, then works with you to turn challenges into victories and holds you accountable to reach your desired goals
Counselling - Deals mostly with a person’s past and trauma, and seeks healing. Doctor-patient relationship (therapist has the answers). The therapist diagnoses, then provides professional expertise and guidelines to give clients a path to healing
types of effective coaching questions
Open Closed Direct Probing Hypothetical Reflective
the coaching agreement relationship competency definition
Establishing the Coaching Agreement – Ability to understand what is required in the specific coaching interaction and to come to agreement with the prospective and new client about the coaching process and relationship
Things to consider about the coaching relationship
4 things
a. Understands and effectively discusses with the client the guidelines and specific parameters of the coaching relationship (e.g., logistics, fees, scheduling, inclusion of others if appropriate)
b. Reaches agreement about what is appropriate in the relationship and what is not, what is and is not being offered, and about the client’s and coach’s responsibilities
c. Determines whether there is an effective match between his/her coaching method and the needs of the prospective client
