LOGISTICS PROCESSES

Question 1

is concerned with the ability to turn
a customer’s specified requirements into an actual delivered order.

Answer 1

ORDER FULFILLMENT

Question 2

This is an area where many companies find they have
problems. There are many logistics issues related to the introduction of new products
into the marketplace.

Answer 2

New product introduction.

Question 3

In this example, the idea is to design the product so that
it can reach the market as quickly as possible from the initial design plan through to
availability to the customer.

Answer 3

New product development.

Question 4

There is a growing requirement in many businesses to provide an
effective process for the return of products.

Answer 4

Product returns.

Question 5

For a significant number of companies
the supply of a product or series of products is inextricably linked to the
subsequent provision of service parts to support the continuous use of the initial
products.

Answer 5

Aftermarket or service parts logistics.

Question 6

For logistics, this means detailed information can be
made available for individual customers, concerning not just their product
preferences but also any customer service requirements that are
distribution-specific (delivery time preference, order size preference, invoicing
requirements, etc).

Answer 6

Information management.