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#purchasing&logistic > Logistics L1 > Flashcards

Logistics L1 Flashcards

1
Q

what is logistic?

A

a system
network of related activities

movement of materials in the supply chain (raw materials => product => customers)

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2
Q

4 ways to analyse logistics systems

A

materials management vs physical distribution
cost center
nodes vs links
channels

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3
Q

factors affecting price of logistics systems

A

competition in the market
the spatial relationship of nodes
product characteristics

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4
Q

Subdivisions of logistics

  1. Business logistics
  2. Military logistics
  3. Event logistics
  4. Service logistics
A
  1. Business logistics
    Plans, implements and controls the flow and storage of goods, service and related information from point of use or consumption => meet customer requirements
  2. Military logistics
    Support for the operational capability of the military forces (deployed or in garrison) and their equipment => ensure readiness, reliability and efficiency
  3. Event logistics
    Activities, facilities and personnel required to organize, schedule & deploy the resources for an event to take place and to withdraw after the event
  4. Service logistics
    Scheduling and management of the facilities and materials => support and sustain a service operation or business
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5
Q

5 utilities that add value to Logistics

A 
Form
Time
Place
Quantity
Possession
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6
Q

Form utility

A

Creating the good and service or putting it in the proper form for the customer to use
(from raw materials to finished goods)

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7
Q

Time utility

Place utility

A

The value added by having an item when it is needed

Means having the item or service available where it is needed

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8
Q

Possession utility

A

The value added to a product or service because the customer is able to take actual possession (by credit arrangements, loans)

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9
Q

Logistics activities

A 
Customer service
Demand forecasting
Distribution communications
Inventory control
Material handling
Order processing
Parts and service support
Procurement
Warehousing and storage
...
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10
Q

Marketing / Logistics Management Concept

A

Integrated Marketing effort
4P

Customer satisfaction
•Suppliers
•Intermediate customers
•Final customers

Company Finances: profit
•Maximize long-term profitability
•Lowest total costs given an acceptable level of customer service

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11
Q

1.

Input info of Logistics

A

Natural resources
Human resources
Financial resources
Information resources

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12
Q
  1. Management actions (Planning, implementation, control)
    Logistics management (suppliers. raw material, in-process inventory, finished goods, customers)
    Logistics activities
A
  1. Output of Logistics

Competitive advantage
Efficient movement to customer
Time and place utility
Proprietary asset

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13
Q

customer service

A

supports customer satisfaction
output of the logistics system
The key trade off of customer service: cost of lost sales
Dissatisfied customer tells to average of nine other
potential (lost) customers

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14
Q

demand forecasting

mkt forcasts

manufacturing forecasts

A

marketing forecasts : customer demand based on promotions, pricing, competition and etc.

manufacturing forecasts : production requirements based on marketing sales demand forecasts and current inventory levels.

how much should be ordered from its suppliers and how much of finished product should be transported
or held in each market

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15
Q

Inventory management

A

trading off the level of inventory held to achieve high customer service levels with the cost of holding inventory, including capital tied up in inventory, variable storage costs and obsolescence

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16
Q

Materials handling

A

encompasses virtually all aspects of movements of raw materials, work in process, or finished goods within a plant or warehouse.

A primary objective of materials management
is to eliminate handling wherever possible min. travel distance, bottlenecks, inventory
levels and loss

17
Q

Order-processing

A

entails the systems getting orders from customers, checking on the status of orders communicating orders to customers, filling the
orders, making orders available to the customer.

Advanced order-processing methods (EDI-electronic
data interchange, EFT-electronic funds transfer, barcoding)

18
Q

PACKAGING

A

For protection and storage and transportation
Important to be designed for the warehouse
configuration and materials handling equipment

19
Q

PARTS AND SERVICE SUPPORT

A

Logistics is responsible for providing after-sale service support.
This may include:
• delivery of repair parts to dealers,
• stocking adequate spares,
• responding quickly to demand for repairs…

20
Q

PLANT AND WAREHOUSE SITE SELECTION

A

Determining the location of the company’s plants
and warehouses is a strategic decision, affects the costs of transporting raw materials inbound and finished goods outbound, but also
customer service levels and speed of response.

21
Q

PROCUREMENT

A

the purchase of materials and service from outside organizations to support the firm’s operations from production to marketing, sales, and logistics.
Supplier selection, negotiation of price, supplier
quality assessment…

22
Q

REVERSE LOGISTICS

A

Reverse flow of goods, services and related information because of recycling, reusing and disposal activities.
Returns may take place because of a problem with the
performance of the item or simply because of the customer changed his or her mind.
Return goods handling is complex and costly.
The cost of moving a product backward nearly as much as nine times as high as moving the same product forward

23
Q

TRAFFIC AND TRANSPORTATION

A

provide for the movement of materials and goods from point of origin to point of consumption and (disposal as well)
Selection of mode, routing the shipment, assuring of
compliance with regulations in the region of the country where shipment is occurring, selection of the carrier…
Largest logistics cost

24
Q

WAREHOUSING AND STORAGE

A

Warehousing supports time and place utility by
allowing an item to be produced and helps for later
consumption.
Warehouse: layout, design, ownership, automation…

25
Q

Cost Trade-offs Required in Marketing and Logistics

A

biểu đồ
mkt : 4p
Logistics

26
Q

future challenges in Logistics

A 
Strategic planning participation
Total quality management (TQM) 
Just-in-time (JIT) 
Quick response (QR) 
Efficient consumer response (ECR) 
Logistics as a competitive weapon 
Accounting for logistics cost 
Logistics as a boundary-spanning activity 
Global logistics 
Increasing skill requirements 
Logistics information systems 
Outsourcing, partnering and strategic alliances 
Green marketing
27
Q
  1. Business logistics
A

Plans, implements and controls the flow and storage of goods, service and related information from point of use or consumption => meet customer requirements

28
Q
  1. Military logistics
A

Support for the operational capability of the military forces and their equipment => ensure readiness, reliability and efficiency

29
Q
  1. Event logistics
A

Activities, facilities and personnel required to organize, schedule & deploy the resources for an event to take place and to withdraw after the event

30
Q
  1. Service logistics
A

Scheduling and management of the facilities and materials => support and sustain a service operation or business

#purchasing&logistic (6 decks)

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