LO5

Question 1

Paper - Sampled material

What would be an internal stakeholder to an LTD?

Section a - multiple choice - question 1

1 mark

Answer 1

Directions

Direct influence with the company.
Owners, employees, trade unions

Employees = CEO, director, managers, supervisors, assisants

Question 2

Define internal stakeholder

Answer 2

Internal stakeholders are based within the business

Question 3

Define external stakeholders

Answer 3

External stakeholders are based from outside the business

Question 4

Internal stakeholder -> 3 examples of owners aims

Answer 4

1) make enough profit
2) achieve business growth
3)be competitive

Question 5

internal stakeholder -> 3 aims of employees and trade unions

Answer 5

1 Job security
2)good working conditions
3)high pay

Question 6

external shareholders -> 3 objectives for customers

Answer 6

1) low prices
2) good choice of product
4)voting rights

Question 7

external shareholders-> 3 objectives for suppliers

Answer 7

1)high prices
2)regular oders
3)being paid on time

Question 8

external shareholders-> 3 aims for shareholders and potential investor

Answer 8

1)high dividends
2)high share prices
3)voting rights

Question 9

external shareholders-> 3 aims of banks and lenders

Answer 9

1)high interest rate
2)being paied back on time
3)business loyalty

Question 10

external shareholders->3 aims of local residents

Answer 10

1)minimise pollution
2)reduce traffic congestion
3)more jobs

Question 11

external shareholders-> central goverment 3 objectives

Answer 11

1)health and safety
2)collecting taxes
3)being enviromentally friendly

Question 12

external shareholders-> pressure groups 3 aims

Answer 12

1)stop child labour
2)preserve the woodlands and forest
3)stop product testing on animals

Question 13

external shareholders-> 3 objectives of the local goverment

Answer 13

1)enviromental health
2)building control
3)stopping fly tipping

Question 14

define overtime

Answer 14

working extra hours beyond what employees are contractually obliged to do

Question 15

Define strike

Answer 15

an organised form of industiral action where workers don’t attend their job

Question 16

Define boycott

Answer 16

a refusal to buy goods and services from the businesses

Question 17

How can employees alter a business?

Answer 17

Employees can refuse to work overtime

Question 18

How can trade unions alter a business?

Answer 18

Trade unions can call a strike

Question 19

How can customers alter a business?

Answer 19

Customers can alter a business by boycotting a business

Question 20

How can pressure groups alter a business?

Answer 20

Pressure groups can protest

Question 21

How can suppliers alter a business?

Answer 21

Suppliers can refuse to supply the business

Question 22

How can local residents alter a business?

Answer 22

local residents can complain to the local press

Question 23

How can local goverment alter a business?

Answer 23

Local goverment can withhold planning permission

Question 24

How can central goverment alter the business?

Answer 24

Central goverment can fine the business

Question 25

How can shareholders alter a business?

Answer 25

Shareholders can hold an extradorinary meeting

Question 26

Define conflict resolution

Answer 26

dealing with and resolving a disagreement completely

Question 27

Define conflict management

Answer 27

The process of limiting the negative effects of a conflict

Question 28

Name 3 consequences that can happen if a business and stakeholder harm the business

Answer 28

loss of profit
bad publicity
damaged reputation

Question 29

name 3 finacial consequences if a business fails to listen to its stakeholders

Answer 29

1) weaker cash flow position
2)loss of market share
3)falling share price

Question 30

Name 4 employee related consequences if businesses don’t listen to the stakeholders

Answer 30

1) demotivated staff
2)employees quitting their job
3)increased staff absence
4)unhelpful staff

Question 31

What does sustainilibity mean in a business?

Answer 31

protecting natural resources for future generations

Question 32

High prices
bank loyalty
being paid on time

which external stakeholder will have this view?

Answer 32

Banks and lenders.

Question 33

Prevents pollution
prevent traffic congestion
more job opportunities

which external stakeholder will have this view?

Answer 33

local residents

Question 34

high prices
regular orders
being paid on time

which external stakeholder will have this view?

Answer 34

suppliers

Question 35

high share price
high dividends
voting right

which external stakeholder will have this view?

Answer 35

shareholders and potential investors

Question 36

low prices
good quality of products
good choice of products

which external stakeholder will have this view?

Answer 36

customers

Question 37

health and safety
collecting taxes
enviromentally friendly

which external stakeholder will have this view?

Answer 37

central goverment

Question 38

Building control
enviromental health
flying tipping

which external stakeholder will have this aim?

Answer 38

local goverment

Question 39

Preserve woodlands
stop animal testing
stop child labour

which external stakeholder will hold these views?

Answer 39

pressure groups

Question 40

Profit
growth
competitveness

which internal stakeholder will have this view

Answer 40

the owner

Question 41

high pay
good working conditions
job security

which internal stakeholder will have these views?

Answer 41

employees and the trade union